Customer Service - Cutting Tools

GUHRING INC; Novi (MI); On-site; USD 42,000 - 56,000; Full time

Job summary

GUHRING INC. in Novi, MI is seeking a Production Support Specialist to assist daily production requirements, develop routings, quotes, confirmations, and coordinate sorting and production control tasks.

You will handle customer communications, manage orders, prepare quotes, and support inside sales, reconditioning, and shipping paperwork.

A High School diploma and basic math and blueprint reading skills are required; proficiency with MS Office and databases will help you succeed.

Qualifications

• High school diploma or equivalent with focus on metal working or machine trades.
• Ability to read blueprints and perform basic math.
• Proficiency in MS Office and data entry.

Responsibilities

• Support daily production by creating routings, quotes, confirmations, and production output.
• Handle customer communications, provide pricing and order status updates.
• Enter and manage purchase orders, sales orders, and production orders.
• Prepare and send shipping docs, calculate quantities, and close production orders.
• Coordinate with Sales and shop floor to expedite orders and support reconditioning.
• Maintain system profiles and assist Plant Manager with data corrections.

Skills

Blueprint reading

Mathematics fundamentals

MS Office (Excel, Word)

Database familiarity

Education

High School Diploma or equivalent with metalworking/machine trades emphasis

Tools

MS Office suite

Excel

Word

Database systems

Job description

Summary of Position

Under the direction of the Division Manager participate and support daily production requirements as needed including the development of routings, quotes, confirmations, production output and Sorting incoming customer products and production control functions as directed

Principal Responsibilities

• Handle customer communications (calls, emails, faxes) by providing pricing, delivery details, order status updates, and resolving inquiries, billing issues, and product concerns.
• Enter and manage purchase orders; create sales and production orders; send confirmations; and ensure accurate customer and production data in company systems.
• Maintain customer accounts and support outside sales by preparing quotes, coordinating expedites, and assisting with inspections, returns, and credit updates.
• Process and release all reconditioning paperwork, including sorting, routing, output, and preparing production orders with required prints, instructions, and tool matching.
• Coordinate and expedite reconditioning orders in collaboration with leadership, Sales, and shop floor teams; provide support to the Reconditioning Manager as needed.
• Handle shipping coordination by closing production orders, correcting quantities, preparing delivery notes, and completing required paperwork, reports, and filing (e.g., open orders, warranty work, billing).
• Unpack, sort, and identify incoming customer tools.
• Update or create system profiles as directed and assist the Plant Manager with data-related corrections.
• Provide general administrative and management support as required.
• Maintain a strong working knowledge of company products, services, and capabilities.

Education

• Minimum of High School Diploma or equivalent related experience with an emphasis in metal working or machine trades.

Skills/experience

• Knowledge of basic mathematics and ability to read blueprints.
• Proficient with MS office including excel, word and database programs.

Equal Opportunity Employer, including Veterans and Individuals with Disabilities.