Customer Care & Cross-Functional Coordinator

The Steel Network; Durham (NC); On-site; USD 32,000 - 46,000; Full time

Job summary

The Steel Network in Durham, NC is seeking a Customer Service Representative to be the central hub for customer care, sales support, and operational coordination. You will respond to inquiries, process quotes and orders, and work with internal teams to ensure accurate communication and timely delivery.

Ideal candidates bring strong communication, meticulous attention to detail, and the ability to manage multiple requests while using ERP/CRM systems.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service or sales support preferred.
• Experience using ERP/CRM systems is advantageous.

Responsibilities

• Respond promptly to inquiries by phone, email, and in person.
• Prepare and process quotations, orders, returns, and related documentation.
• Coordinate with internal teams to fulfill customer requirements and timelines.
• Maintain accurate customer and order information in ERP/CRM systems.
• Provide shipping information and assist with routine account needs.

Skills

Strong communication

Organizational skills

Multitasking

Customer focus

Team collaboration

Education

High school diploma or equivalent

Tools

ERP

CRM

Microsoft Office

Job description

The Steel Network in Durham, NC is seeking a Customer Service Representative to be the central hub for customer care, sales support, and operational coordination. You will respond to inquiries, process quotes and orders, and work with internal teams to ensure accurate communication and timely delivery.

Ideal candidates bring strong communication, meticulous attention to detail, and the ability to manage multiple requests while using ERP/CRM systems.