Manufacturing CSR: Orders, Scheduling & Quality Liaison

Classic Packaging Company; North Carolina; On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Flexible spending account

Health insurance

Life insurance

Paid time off

Referral program

Tuition reimbursement

Vision insurance

Job summary

Classic Packaging Company in Pfafftown, NC is seeking a Customer Service Representative to act as the critical liaison between customers and internal teams (sales, production, planning, quality, shipping). You will receive and process new and repeat orders, inquiries, and issues related to orders.

The role requires 2+ years in customer service in related industries, strong organizational and computer skills, and the ability to work well in a team-based environment.

Qualifications

• 2+ years of customer service ideally in manufacturing, packaging or a related industry.
• Ability to respond effectively to stressful situations and changing priorities while maintaining composure and professionalism.
• Ability to read and comprehend technical requirements and manufacturing data.
• Excellent organizational skills
• Excellent computer skills (MS Word, Excel, Outlook, proprietary computer system)
• Ability to work effectively within a team-based organization.
• Willingness and ability to learn about various aspects of packaging manufacturing.
• Ability to learn new skills and apply them across a range of applications.

Responsibilities

• Process and manage purchase orders from coordinator and writes up new orders.
• Coordinate with production and scheduling team to expedite rush orders or resolve capacity conflicts.
• Track orders through production and communicate lead times, delays, schedule changes proactively to customers.
• Investigate and resolve customer complaints related to product quality, shipping discrepancies, or order errors, coordinating with QA and Logistics as needed.
• Places film orders.
• Confirms accuracy of film orders and double check work of others for errors.
• Process credits, returns, or reorders in line with company policy and quality claim procedures.
• Support Account Manager/Sales team with quoting, order entry and account maintenance.
• Communicate raw material lead times and pricing changes as needed.
• All paperwork and computer entries must be complete and accurate.
• Your work area must be clean and orderly.
• Advise supervisor of any needs or suggestions.
• Perform any other job duties as assigned by supervisor.

Skills

Customer service

Calm under pressure

Technical reading

Strong organization

Team player

Learn quickly

Education

High school diploma

Tools

MS Word

MS Excel

MS Outlook

Proprietary system

Job description

Classic Packaging Company in Pfafftown, NC is seeking a Customer Service Representative to act as the critical liaison between customers and internal teams (sales, production, planning, quality, shipping). You will receive and process new and repeat orders, inquiries, and issues related to orders.

The role requires 2+ years in customer service in related industries, strong organizational and computer skills, and the ability to work well in a team-based environment.