Tool Order Fulfillment Specialist

Drilling Tools Master; Texas; Presencial; USD 42.000 - 58.000; Jornada completa

Descripción de la vacante

Drilling Tools International, Inc. is seeking a Customer Service Representative to bridge production and customers, processing tool orders and communicating in-process status.

The role coordinates Tool Expeditors, Service Technicians, Machinists, Welders, QA/QC and NDE teams to meet delivery requirements while maintaining safety and quality compliance. The CSR will handle order preparation, shipping, inspection, and accurate billing paperwork, while interfacing with vendors and customers on

Formación

• GED or High School Diploma required.
• 1-5 years CSR experience preferred.
• Technical aptitude required.
• Strong communication and organizational skills.
• Forklift certification required; loader certification preferred.

Responsabilidades

• Interact daily with operations and sales to confirm resources for production.
• Lead the tool order lifecycle from order through billing.
• Communicate with vendors, customers, expeditors, technicians, and the operations manager.
• Understand API/Q1 quality systems standards.
• Coordinate NDE work per nondestructive examination standards.
• Record customer requests accurately and completely.
• Lead safety topics and conduct safety meetings.
• Inventory supplies and place orders as needed.
• Utilize loader for staging tools and heavy equipment.
• Other duties as assigned.

Conocimientos

Technical aptitude

Coordination

Communication

Organizational skills

Forklift operation

Educación

GED or High School Diploma

Technical background

Herramientas

Loader

Microsoft Office

Descripción del empleo

Drilling Tools International, Inc. is seeking a Customer Service Representative to bridge production and customers, processing tool orders and communicating in-process status.

The role coordinates Tool Expeditors, Service Technicians, Machinists, Welders, QA/QC and NDE teams to meet delivery requirements while maintaining safety and quality compliance. The CSR will handle order preparation, shipping, inspection, and accurate billing paperwork, while interfacing with vendors and customers on