Customer Success & Order Specialist

Motion; Longview (WA); Hybrid; USD 25,000 - 31,000; Full time

Benefits offered by this job

Benefits package

Job summary

Motion Industries in Longview, WA is seeking a Customer Service Representative to accurately fulfill customer orders and handle inquiries on-site. You will quote products, enter orders, and coordinate with Account Representatives to ensure customer satisfaction.

Under close supervision, responsibilities include maintaining inventory, selecting cost-effective shipping methods, and supporting process improvements while contributing to profitable operations.

Qualifications

• High school diploma or GED required or equivalent.
• Zero to three years of related experience or equivalent combination.

Responsibilities

• Respond to basic customer inquiries and provide quotes.
• Place customer orders via telephone, fax, email, or walk-in.
• Sourcing products and ensuring inventory availability.
• Coordinate with Account Representatives to ensure customer satisfaction.
• Expedite backorders and handle returns as needed.
• Support pricing negotiations to protect gross profit.

Skills

Reliability

Organization

Communication

Multi-tasking

Time management

IT Skills

Education

High school diploma or GED

Tools

Email

CRM systems

Internet search

Job description

Motion Industries in Longview, WA is seeking a Customer Service Representative to accurately fulfill customer orders and handle inquiries on-site. You will quote products, enter orders, and coordinate with Account Representatives to ensure customer satisfaction.

Under close supervision, responsibilities include maintaining inventory, selecting cost-effective shipping methods, and supporting process improvements while contributing to profitable operations.