Customer Experience & Order Fulfillment Specialist

Motion Industries; Vancouver (WA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation

Sick leave

Holiday pay

Job summary

Motion Industries in Vancouver, WA seeks a Customer Service Representative to accurately fulfill customer orders and manage incoming calls. The role involves handling quotes, order entry, and basic pricing adjustments to support gross profit within approved parameters.

Typical duties include placing orders via multiple channels, maintaining inventory levels, and coordinating shipping methods. A high school diploma or GED and up to three years of related experience are required.

Qualifications

• Requires a high school diploma or GED with 0–3 years related experience or equivalent.
• Good communication skills and ability to handle customer inquiries and quotes.
• Proficient in basic computer use, e-mail, and business systems for order entry and product lookup.

Responsibilities

• Answer basic customer inquiries, provide quotes, and process orders.
• Place customer orders by phone, fax, email or in person (counter sales).
• Negotiate price within set parameters to influence gross profit.
• Build customer relationships to encourage repeat business and improve processes.
• Determine cost-effective shipping methods and coordinate with accounts representatives.

Skills

Reliability

Organization

Attention to detail

Communication skills

Multi-tasking

Time management

Basic computer skills

Product knowledge (preferred)

Education

High school diploma or GED

Job description

Motion Industries in Vancouver, WA seeks a Customer Service Representative to accurately fulfill customer orders and manage incoming calls. The role involves handling quotes, order entry, and basic pricing adjustments to support gross profit within approved parameters.

Typical duties include placing orders via multiple channels, maintaining inventory levels, and coordinating shipping methods. A high school diploma or GED and up to three years of related experience are required.