Customer Success & Order Management Specialist

Vogue Tyre & Rubber Company; Mount Prospect (IL); On-site; USD 45,000 - 65,000; Full time

Job summary

Vogue Tyre and Rubber Company is seeking a Customer Service Specialist to serve as the primary liaison among customers, sales, logistics, and supply chain teams. You will manage orders, inquiries, returns, and accounts, ensuring accurate communication and timely issue resolution to uphold Vogue's premium brand experience.

The role emphasizes accurate data handling, ERP system usage, and collaboration across departments to improve order fill rates and customer satisfaction with a proactive,

Qualifications

• Post-secondary education in Business Administration, Supply Chain, Marketing, Commerce, or equivalent work experience.
• Minimum 3-5 years of experience in customer service or order management.
• Experience in tire/automotive distribution or manufacturing is a plus.

Responsibilities

• Respond to inquiries via email, phone, and messages with professional, timely communication.
• Process orders, returns, exchanges, and order modifications accurately in ERP.
• Monitor and resolve customer complaints, track status, and communicate updates.
• Maintain customer data, ship-to locations, pricing, and records in systems.
• Support ERP and CRM usage, generate reports and dashboards as needed.

Skills

Customer service

Verbal communication

Organizational skills

Multitasking

Attention to detail

Problem solving

Cross-functional collaboration

Professional demeanor

Analytical skills

Learning mindset

Education

Business Administration / Supply Chain / Marketing / Commerce

Tools

SAP ERP

CRM

MS Office

Job description

Vogue Tyre and Rubber Company is seeking a Customer Service Specialist to serve as the primary liaison among customers, sales, logistics, and supply chain teams. You will manage orders, inquiries, returns, and accounts, ensuring accurate communication and timely issue resolution to uphold Vogue's premium brand experience.

The role emphasizes accurate data handling, ERP system usage, and collaboration across departments to improve order fill rates and customer satisfaction with a proactive,