Customer Accounts Specialist - Growth & Partnerships (Beauty)

Voyant Beauty; Gainesville (GA); On-site; USD 42,000 - 65,000; Full time

Job summary

Voyant Beauty in the United States seeks a Customer Account Specialist to manage order processing, inquiries, and cross‑functional communication to support customer satisfaction in a manufacturing environment.

You will enter and track orders, liaise with production and logistics, generate reports, and help onboarding of new accounts. Bachelor’s in business or related field preferred, 1–3 years experience in manufacturing customer accounts.

Qualifications

• Bachelor's degree in Business Administration, Supply Chain, or related field (Preferred) or relevant experience.
• 1–3 years customer account experience in a manufacturing or co‑manufacturing environment (Preferred)

Responsibilities

• Enter, review, and track customer orders from receipt through delivery, ensuring accuracy and timeliness.
• Act as the primary contact for assigned accounts, respond to inquiries about orders, shipments, and product availability.
• Collaborate with production, quality control, and logistics to meet customer requirements and minimize disruptions.
• Maintain records of orders, account preferences, and requirements; generate periodic reports on status and inventory needs.
• Identify and resolve order-related issues, escalating when needed to ensure satisfaction.
• Participate in customer meetings and production planning sessions.
• Support continuous improvement of customer service processes.
• Assist with onboarding of new accounts as needed.
• Duties may vary slightly by location.

Skills

Verbal & written comms

Order accuracy

Issue resolution

Time management

ERP/order management

Cross-functional collaboration

Data reporting

Education

Bachelor's in Business Admin / Supply Chain

Relevant experience in lieu of degree

Tools

ERP systems

Job description

Voyant Beauty in the United States seeks a Customer Account Specialist to manage order processing, inquiries, and cross‑functional communication to support customer satisfaction in a manufacturing environment.

You will enter and track orders, liaise with production and logistics, generate reports, and help onboarding of new accounts. Bachelor’s in business or related field preferred, 1–3 years experience in manufacturing customer accounts.