Order Management Specialist – Customer Accounts

Voyant Beauty; Gainesville (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

Voyant Beauty, a company focused on developing and manufacturing beauty, personal, and home care products, seeks a Customer Account Specialist. You will manage orders, communicate with customers, and coordinate with production and logistics to ensure timely delivery.

The role requires strong communication, organization, and ERP/order management system skills to maintain accurate records and support ongoing customer satisfaction.

Qualifications

• Bachelor's degree in Business Administration or Supply Chain, or equivalent experience.
• 1-3 years customer accounts experience in manufacturing or co-manufacturing.

Responsibilities

• Enter, review, and track customer orders from receipt through delivery with accuracy.
• Act as the primary contact for assigned accounts and respond to order/shipment inquiries.
• Coordinate with production, quality, and logistics to meet customer requirements.
• Maintain records of orders and account preferences; generate periodic reports.
• Identify and resolve order-related issues and escalate when needed.
• Participate in customer meetings and production planning sessions.
• Support continuous improvement of customer service processes.
• Assist with onboarding of new accounts as needed.
• Duties may vary slightly by location.

Skills

Customer relations

Order management

Communication skills

Root cause analysis

Time management

ERP proficiency

Cross-functional teamwork

Reporting

Education

Business Administration

Supply Chain

Tools

ERP systems

Job description

Voyant Beauty, a company focused on developing and manufacturing beauty, personal, and home care products, seeks a Customer Account Specialist. You will manage orders, communicate with customers, and coordinate with production and logistics to ensure timely delivery.

The role requires strong communication, organization, and ERP/order management system skills to maintain accurate records and support ongoing customer satisfaction.