Customer Success Specialist, Supply Chain & Platform

Century Supply Chain Solutions; Glen Allen (VA); On-site; USD 60,000 - 90,000; Full time

Job summary

Century Supply Chain Solutions is seeking a Specialist to support customer relationships and optimize programs using the VIZIV platform.

You will monitor daily activities, resolve issues, and collaborate with internal teams to ensure service excellence for our Global ECommerce retailer.

This role blends customer support, logistics operations, and tech-enabled solutions, offering growth through continuous improvement and cross-functional teamwork.

Qualifications

• 1–4+ years experience in logistics, supply chain operations, or technology-enabled services.
• Located in Seattle, WA or Nashville, TN to support the customer relationship with a Global ECommerce Retailer.
• Excellent communication skills and ability to work effectively with both customers and internal teams.

Responsibilities

• Establish strong working relationships with customer stakeholders by communicating clearly, responding quickly, and consistently demonstrating reliability and accountability.
• Take ownership of the operational health of assigned customer programs by proactively monitoring workflows, identifying potential issues early, and ensuring consistent execution aligned with customer SOPs and expectations.
• Develop a deep understanding of each customer’s supply chain processes and act quickly to resolve operational disruptions or inefficiencies.
• Investigate operational or technical issues by analyzing system activity, data flows, and operational processes to identify root causes and implement practical solutions.
• Escalate complex issues appropriately while maintaining ownership of resolution and communication with stakeholders.
• Act as a bridge between customers, operations, and technical teams by translating operational challenges into clear system requirements, enhancements, reports, or configuration updates within the VIZIV platform.
• Support testing and validation of system improvements to ensure changes deliver meaningful value and align with customer workflows.
• Ensure operational deliverables, data flows, and system configurations remain accurate, compliant with customer SOPs, and aligned with expected service standards.

Skills

Problem solving

Customer communication

Logistics operations

Supply chain knowledge

Tools

VIZIV platform

Job description

Century Supply Chain Solutions is seeking a Specialist to support customer relationships and optimize programs using the VIZIV platform.

You will monitor daily activities, resolve issues, and collaborate with internal teams to ensure service excellence for our Global ECommerce retailer.

This role blends customer support, logistics operations, and tech-enabled solutions, offering growth through continuous improvement and cross-functional teamwork.