Customer Service & Order Fulfillment Specialist

Vantage Apparel; Port Reading (NJ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

401(k) plan with company match

Comprehensive PTO & holidays

Wellness programs

Job summary

Vantage Apparel is seeking a friendly Customer Service Representative to serve as the main contact for customers, sales reps, and internal teams. You will manage inquiries and orders throughout the lifecycle, ensuring accuracy and timely fulfillment while maintaining a positive customer experience.

The role requires proven customer service experience, strong communication, and the ability to work both independently and with teams.

Qualifications

• Proven customer service experience with focus on quality and satisfaction.
• Strong organizational skills and attention to detail.
• Ability to prioritize and manage multiple orders and deadlines.
• Excellent written and verbal communication with customers and internal teams.

Responsibilities

• Manage full order lifecycle from entry to delivery and fulfillment.
• Review orders in systems for accuracy and obtain approvals before production.
• Provide timely support to customers, sales reps, and key accounts.
• Monitor orders through production and shipment to address delays and ensure on-time delivery.
• Coordinate customer account setup, logo details, and program documentation as needed.
• Support new customer programs and onboarding with cross-functional teams.

Skills

Customer service

Attention to detail

Prioritization

Follow-up

Communication

Independence

Team collaboration

Education

High school diploma

College degree preferred

Tools

Microsoft Office

Job description

Vantage Apparel is seeking a friendly Customer Service Representative to serve as the main contact for customers, sales reps, and internal teams. You will manage inquiries and orders throughout the lifecycle, ensuring accuracy and timely fulfillment while maintaining a positive customer experience.

The role requires proven customer service experience, strong communication, and the ability to work both independently and with teams.