Customer Success & Order Specialist

Vantage; Port Reading (NJ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Holidays

Collaborative environment

Job summary

Vantage Apparel seeks a Customer Service Representative in Port Reading, NJ, to serve as the primary contact for customers, Sales Representatives, and internal teams. You will manage inquiries and orders from entry through delivery, ensuring accuracy, timely fulfillment, and proactive issue resolution.

The role requires strong communication, organizational skills, and a customer-first mindset, with a focus on maintaining a positive customer experience throughout the order lifecycle.

Qualifications

• Proven customer service experience with a strong commitment to quality service.
• Exhibit strong organizational skills and attention to detail.
• Ability to effectively prioritize and manage multiple orders, projects, and deadlines.
• Strong follow-up and active listening skills with a proactive and responsive approach to customer needs.
• Strong problem-solving skills with the ability to identify issues, evaluate solutions, and take appropriate action.
• Ability to work independently while collaborating effectively with individuals at all levels of the organization.
• Exhibit outstanding written and verbal communication skills, ensuring clear and effective interaction with clients and team members.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

Responsibilities

• Manage the full order lifecycle, including order review, entry, maintenance, and monitoring to ensure accuracy and timely fulfillment.
• Review orders in Impress, proofs, and supporting documentation for accuracy, resolve discrepancies, and obtain required approvals before production in accordance with SOPs.
• Provide timely and professional support to customers, Sales Representatives, and key accounts, including inquiries, order status, issue resolution, and follow-up.
• Monitor orders through production and shipment, proactively addressing delays and partnering with internal teams to support on-time delivery and customer satisfaction.
• Coordinate customer-supplied goods, order uploads, returns, repairs, credits, payments, and related activities with appropriate departments.
• Manage account-specific requirements, including licensing, royalties, commissions, UPCs, barcodes, hang tags, customer portals, and other specialized program requirements.
• Partner with the Webstore team and cross-functional departments to support new customer programs, onboarding, and order processes.
• Coordinate customer account setup, logo mockups, colorways, and required order or program documentation.
• Serve as a knowledgeable resource on Vantage products, decoration methods, systems, processes, and customer-specific requirements.
• Follow established SOPs, company policies, and customer requirements while identifying opportunities to improve efficiency, quality, and customer experience.
• Perform other duties and responsibilities as assigned by the Customer Service Leadership Team.

Skills

Customer service

Organizational skills

Multitasking

Communication

Problem solving

Independence

Active listening

Education

High school diploma

College degree preferred

Tools

Microsoft Office

Excel

Outlook

Word

PowerPoint

Job description

Vantage Apparel seeks a Customer Service Representative in Port Reading, NJ, to serve as the primary contact for customers, Sales Representatives, and internal teams. You will manage inquiries and orders from entry through delivery, ensuring accuracy, timely fulfillment, and proactive issue resolution.

The role requires strong communication, organizational skills, and a customer-first mindset, with a focus on maintaining a positive customer experience throughout the order lifecycle.