Customer Success & Order Fulfillment Specialist

Genuine Parts Company; Defiance (OH); On-site; USD 32,000 - 40,000; Full time

Job summary

Motion Industries is seeking a Customer Service Representative to fulfill customer orders and manage incoming calls with close supervision. The role involves responding to inquiries, entering orders, and coordinating shipping to ensure timely delivery.

Qualifications include a high school diploma or GED and 0–3 years of related experience, plus strong communication and multitasking abilities for daily operations.

Qualifications

• High school diploma or GED required with 0–3 years of related experience.
• Strong communication and reliability essential.
• Able to multitask and manage time effectively.

Responsibilities

• Respond to basic customer inquiries, provide quotes, and handle order entry.
• Enter orders via telephone, fax, email, or walk-in (counter sales).
• Build customer relationships to drive repeat business and improve processes.
• Determine the most cost-effective shipping method for orders.
• Coordinate with Account Representatives to ensure customer satisfaction.
• Expedite backorders and prepare shipments, and handle customer returns.

Skills

Customer service

Order entry

Communication

Multitasking

Reliability

Education

High school diploma or GED

Tools

Business systems

Internet search

Job description

Motion Industries is seeking a Customer Service Representative to fulfill customer orders and manage incoming calls with close supervision. The role involves responding to inquiries, entering orders, and coordinating shipping to ensure timely delivery.

Qualifications include a high school diploma or GED and 0–3 years of related experience, plus strong communication and multitasking abilities for daily operations.