Customer Experience & Order Fulfillment Specialist

Genuine Parts Company

McComb (MS)

On-site

USD 28,000 - 38,000

Full time

3 days ago

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Benefits offered by this job

Healthcare options

401(k) plan

Tuition reimbursement

Paid vacation and holidays

Job summary

Motion Industries in the United States seeks a Customer Service Representative to accurately fulfill customer orders and handle incoming calls under supervision. You will enter orders, provide quotes, and support pricing decisions to balance service levels with profitability.

The role emphasizes reliability, communication, and the ability to multi-task across multiple systems. A high school diploma or GED and related experience are typical requirements, with a strong focus on customer

Qualifications

High school diploma or GED required with 0–3 years of related experience or an equivalent combo.
Reliability, organization and attention to detail are required.
Strong written and verbal communication skills.
Ability to multi-task and manage time effectively.
Moderate computer skills and familiarity with business systems.

Responsibilities

Respond to basic customer inquiries, provide quotes, and enter orders accurately.
Place customer orders via phone, fax, email, or walk-in (counter sales).
Influence gross profit by negotiating price within defined parameters.
May adjust non-contract pricing to meet customer needs while maximizing profit.
Build customer relationships to drive repeat business and improve processes.
Ensure inventory levels are appropriate by sourcing items from various inventories.
Determine cost-effective shipping methods for orders.