Customer Success & Order Entry Specialist

BBI formerly PROMARK; Florida; Sur place; USD 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

401(k) with match

Medical/Dental/Vision Insurance

Flexible spending account (FSA) or HSA

Employer Paid Life Insurance

Employer Paid Short Term Disability

Paid Time off

Paid Holidays

Employee Assistance Program (EAP)

Employee Referral Program

Employee Discount Program

Bonus Program

Résumé du poste

Burdette Beckman Inc. (BBI) in Hollywood, FL is seeking a Customer Service/Order Entry Representative to serve as the primary liaison between snack manufacturers and customers, ensuring orders are entered accurately and timely.

This role emphasizes building relationships, resolving issues, and maintaining high service levels, with an 8:00 am–5:00 pm in-office schedule and a comprehensive benefits package including 401(k) with match and health coverage.

Qualifications

• Minimum high school Diploma, associate or bachelor’s degree strongly preferred.
• Minimum of 2 years of customer service order entry experience in a fast-paced office environment within a sales or manufacturing setting.
• Prior order entry experience within a CPG broker, sales agency or other food products is desirable.
• Strong computer skills including Microsoft Outlook, Excel and DocuWare; prior experience with MCS or similar order entry software is an asset.
• Excellent verbal and written communication skills.
• Can-do attitude with professionalism and accountability; ability to multi-task.

Responsabilités

• Connect with assigned customers to understand needs and process orders via MCS, review pricing, and maintain strong service levels.
• Provide proactive communication on order details, prices, confirmations, shipping dates, and delays.
• Verify customer and order information for accuracy against existing data.
• Resolve issues with a solution-oriented approach and escalate to supervisor as needed.
• Build rapport with Account Executives to meet customer expectations while minimizing issues.
• Monitor and manage scheduled and demand order requests to ensure service levels.

Connaissances

Customer service

Verbal communication

Written communication

Organizational skills

Can-do attitude

Formation

High school diploma or GED

Associate or Bachelor's degree preferred

Outils

MCS order entry software

Microsoft Outlook

Excel

DocuWare

Description du poste

Burdette Beckman Inc. (BBI) in Hollywood, FL is seeking a Customer Service/Order Entry Representative to serve as the primary liaison between snack manufacturers and customers, ensuring orders are entered accurately and timely.

This role emphasizes building relationships, resolving issues, and maintaining high service levels, with an 8:00 am–5:00 pm in-office schedule and a comprehensive benefits package including 401(k) with match and health coverage.