Customer Operations Specialist

BBSI; Guasti (CA); On-site; CAD 50,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) + Match

Vacation

Holiday and sick pay

Life Insurance

Disability Insurance

Job summary

A leading industrial equipment manufacturer is looking for a Customer Operations Specialist to efficiently manage the customer order lifecycle while providing exceptional operational support. This role involves serving as the primary point of contact for customer inquiries, processing orders, ensuring timely fulfillment, and maintaining strong customer satisfaction. Ideal candidates will have 3-5 years of experience in a related field, excellent communication skills, and proficiency with CRM/ERP systems. Full benefits package offered including medical, dental, and vision insurance.

Qualifications

• Minimum 3-5 years of customer service with order management and operations experience.
• Experience working within CRM/ERP platforms and order entry systems.
• Manufacturing, distribution, or material handling industry experience required.

Responsibilities

• Serve as the primary point of contact for customer inquiries via phone and email.
• Process returns, credits, and warranty requests.
• Confirm product availability, lead times, and shipment details.
• Monitor open orders and proactively communicate updates to customers.

Skills

Customer service mindset

Excellent communication skills

Organizational skills

Analytical abilities

Problem-solving abilities

Ability to manage multiple priorities

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

CRM/ERP platforms

Job description

Compensation: $50,000 - $60,000 DOE + Full Benefits package

Schedule: M - F / 6:00am - 2:30pm

BBSI has partnered with a well-established industrial equipment manufacturer based in the Inland Empire. We are seeking a highly organized and customer-focused Customer Operations Specialist to manage the full customer order lifecycle while delivering exceptional service and operational support.

Job Summary

This role serves as a critical link between customers, sales, accounting, and operations ensuring orders are processed accurately, timelines are met, and customers receive proactive communication every step of the way.

The ideal candidate thrives in a fast-paced environment, enjoys problem-solving, and takes pride in creating a seamless customer experience through strong follow-through and attention to detail.

Key Responsibilities

Customer Service & Account Support

• Serve as the primary point of contact for customer inquiries via phone and email
• Provide accurate information regarding products, pricing, lead times, freight, and policies
• Resolve order discrepancies, shipping concerns, and service issues professionally and efficiently
• Process returns, credits, and warranty requests
• Escalate complex matters while maintaining ownership through resolution
• Maintain a high standard of professionalism and customer satisfaction
• Enter and verify sales orders for accuracy, pricing, configurations, and freight terms
• Confirm product availability, lead times, and shipment details
• Coordinate closely with Sales, Accounting, and Operations teams to ensure timely fulfillment
• Monitor open orders and proactively communicate updates to customers
• Maintain accurate customer records within CRM/ERP systems
• Generate invoices and assist with billing reconciliation
• Support reporting related to order activity, backorders, and sales performance

Issue Resolution & Operational Support

• Track customer issues from initiation through final resolution
• Coordinate internally to resolve product, freight, or documentation discrepancies
• Maintain organized documentation of customer communications and case activity
• Ensure compliance with company policies and documentation standardsIdentify recurring issues and recommend process improvements

Qualifications

• Minimum 3-5 years of customer service with order management and operations experience
• Manufacturing, distribution, or material handling industry experience required
• Experience working within CRM /ERP platforms and order entry systems
• Proficiency in Microsoft Office Suite
• High school diploma or equivalent
• Medical, Dental, and Vision insurance
• 401(k) + Match
• Vacation
• Holiday and sick pay
• Life Insurance
• Disability Insurance
• Great company culture and support

What Makes You Successful

• Strong customer service mindset with excellent communication skills
• Highly organized with exceptional attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Strong analytical and problem-solving abilities
• Accountability, ownership, and follow-through
• Collaborative team player with the ability to work independently

For immediate consideration call or text JP at 909-921-8569 and send resume [e-mail]

BBSI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

California applicants: to see how we protect your data, visit our website at https://www.bbsi.com/privacy-notice-california-applicants