Customer Service Representative

MSH; Florida; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k) with company contribution

UnitedHealthcare medical with company

Job summary

MSH in Riviera Beach, FL is seeking a Customer Service Representative to own the domestic B2B order queue, ensuring orders are processed accurately, completely and on time while serving as the primary contact for pricing, availability, delivery and order status.

You will work closely with shipping, the warehouse and production teams, handle returns and credits, and communicate nonconforming issues to customers and internal stakeholders to support customer satisfaction and sales effectiveness.

Qualifications

• Minimum 2+ years in B2B customer service or order management.
• Experience handling orders for a physical product: entry, invoicing, returns.
• Detail-focused with high accuracy on orders and invoices.
• Professional written communication, primarily via email.
• Proficient with Outlook, Excel and Word; ERP/EDI experience a plus.

Responsibilities

• Own the domestic B2B order queue and process overnight EDI orders.
• Review orders for accuracy and completeness.
• Answer questions about pricing, availability, delivery and status.
• Invoice sales and process returns, credits and claims.
• Coordinate product samples for customers and sales team.
• Collaborate with shipping, warehouse and regional sales reps.

Skills

B2B customer service

Order management

Attention to detail

Professional written communication

EDI

Outlook

Excel

Word

Great Plains

Business Central

Education

High school diploma

Tools

Outlook

Excel

Word

EDI

Great Plains

Business Central

Job description

The Customer Service Representative owns the domestic order and customer service queue, ensuring that orders received through all channels are processed accurately, completely and on time. The role serves as a key point of contact for customers and the sales team on pricing, availability, delivery and order status, while coordinating closely with shipping, warehouse and production teams. The individual is also expected to manage returns, credits and claims, and to communicate the status of nonconforming product to customers and internal stakeholders. The role directly supports customer satisfaction, sales effectiveness and the smooth flow of orders through the business.

What you’ll do

• Own the domestic B2B order queue: process overnight EDI orders, then orders that come in by email and online from distributor and dealer accounts
• Review orders for accuracy and completeness
• Answer account and sales-team questions by phone and email about pricing, availability, delivery and order status
• Invoice sales and process returns, credits, warranty claims and shortage claims
• Coordinate product samples for customers and the sales team
• Work closely with shipping, the warehouse and regional sales reps

What you bring

• 2+ years of B2B customer service or order management (required), supporting business customers such as distributors, dealers, contractors or wholesale accounts
• Experience handling orders for a physical product: order entry, invoicing, credits and returns
• Distribution or manufacturing experience (strongly preferred)
• Close attention to detail, because orders and invoices must be 100% accurate
• Professional written communication, since most of the day runs on email
• Proficiency in Outlook, Excel and Word
• EDI, Great Plains or Business Central experience (a plus)
• A high school diploma
• 401(k) with company contribution
• UnitedHealthcare medical with company contribution
• Paid time off

Requirements

• Able to work onsite in Riviera Beach five days a week
• Authorized to work in the U.S. without sponsorship
• Able to lift up to 20 lbs and work overtime when business needs require it