Customer Service/Order Entry Representative

BBI formerly PROMARK; Florida; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) with match

Medical/Dental/Vision Insurance

Flexible spending account (FSA) or HSA

Employer Paid Life Insurance

Employer Paid Short Term Disability

Paid Time off

Paid Holidays

Employee Assistance Program (EAP)

Employee Referral Program

Employee Discount Program

Bonus Program

Job summary

Burdette Beckman Inc. (BBI) in Hollywood, FL is seeking a Customer Service/Order Entry Representative to serve as the primary liaison between snack manufacturers and customers, ensuring orders are entered accurately and timely.

This role emphasizes building relationships, resolving issues, and maintaining high service levels, with an 8:00 am–5:00 pm in-office schedule and a comprehensive benefits package including 401(k) with match and health coverage.

Qualifications

• Minimum high school Diploma, associate or bachelor’s degree strongly preferred.
• Minimum of 2 years of customer service order entry experience in a fast-paced office environment within a sales or manufacturing setting.
• Prior order entry experience within a CPG broker, sales agency or other food products is desirable.
• Strong computer skills including Microsoft Outlook, Excel and DocuWare; prior experience with MCS or similar order entry software is an asset.
• Excellent verbal and written communication skills.
• Can-do attitude with professionalism and accountability; ability to multi-task.

Responsibilities

• Connect with assigned customers to understand needs and process orders via MCS, review pricing, and maintain strong service levels.
• Provide proactive communication on order details, prices, confirmations, shipping dates, and delays.
• Verify customer and order information for accuracy against existing data.
• Resolve issues with a solution-oriented approach and escalate to supervisor as needed.
• Build rapport with Account Executives to meet customer expectations while minimizing issues.
• Monitor and manage scheduled and demand order requests to ensure service levels.

Skills

Customer service

Verbal communication

Written communication

Organizational skills

Can-do attitude

Education

High school diploma or GED

Associate or Bachelor's degree preferred

Tools

MCS order entry software

Microsoft Outlook

Excel

DocuWare

Job description

Customer Service/Order Entry Representative

In-Office | Hollywood, FL

Join a Team That Delivers

Burdette Beckman Inc. (BBI) | We are a national Consumer Packaged Goods (CPG) sales agency (broker), with a focus on snack and confectionary categories, proudly serving its clients and customers for over 70 years. Come join a team that delivers!

We offer a comprehensive health & benefits package and paid time off. Learn more about us at: www.bbiteam.com.

Bring your organizational talent, positive energy, and commitment to excellence, together we’ll achieve great results!

Role Description

The primary focus of the Customer Service/Order Entry Representative is to provide excellent service as the primary liaison between snack/confection manufacturers and customers to ensure orders are processed accurately and timely. On our team, we focus on great relationships with each other and our clients and customers.

Recipe For Success

• Minimum high school Diploma, associate or bachelor’s degree strongly preferred.
• Minimum of 2 years of customer service order entry experience in a fast-paced office environment within a sales or manufacturing setting. Prior order entry experience is required.
• Prior work experience within a CPG (Consumer Packaged Good) broker, sales agency or other food products is desirable.
• Strong computer skills are a must including Microsoft Outlook, Excel and DocuWare. Prior experience with MCS or other order entry software is an asset.
• Excellent verbal and written communication skills
• Can do attitude exhibiting a high level of professionalism and personal accountability
• Proven ability to effectively multi-task

Here’s a Taste Of What You Will Be Doing

• Connecting with assigned customers and build appropriate rapport to have a thorough understanding of needs, expectations, and requirements to achieve customer goals and high service levels. Process orders via MCS, review update pricing, with a laser focus on customer needs.
• Providing effective and proactive communication to customer regarding order information, such as unit prices, confirmations, shipping dates, changes, and any anticipated delays/cuts
• Verifying customer and order information for accuracy, checking it against previously obtained information, as necessary
• Resolving any issues taking a solution-oriented approach escalating to Customer Service Supervisor/Manager as needed
• Establishing and cultivating appropriate rapport with Account Executives to achieve Customer expectations while minimizing customer issues
• Monitoring managing and acting on customer’s scheduled and demand order requests ensuring service level agreements are consistently met

Benefits

• 401(k) with match
• Medical/Dental/Vision Insurance
• Flexible spending account (FSA) or Healthcare Spending Account (HSA)
• Employer Paid Life Insurance
• Employer Paid Short Term Disability
• Paid Time off
• Paid Holidays
• Employee Assistance Program (EAP)
• Employee Referral Program
• Employee Discount Program
• Bonus Program

Job Type

• Full-Time

Schedule

• Must be able to work 8:00 am-5:00 pm, Monday to Friday

Work Location

• In office position located in Hollywood, FL (Johnson St/441)

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by the Customer Service/Order Entry Representative. It is not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

EEO Policy

Burdette Beckmann Inc. (BBI) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.