Order Entry/Customer Service Representative

Star brite, Inc.; Town of Florida (NY); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Comprehensive health benefits

Paid vacation and holidays

Tuition assistance program

Job summary

Star brite, Inc. is seeking an experienced Order Entry/Customer Service Representative to support a fast-paced environment. Based in Davie/Fort Lauderdale, FL, this full-time, on-site position involves managing orders for a diverse customer base. Responsibilities include entering customer orders, resolving discrepancies, and supporting inquiries through email and phone communication. Candidates should have strong attention to detail, proficiency in Excel, and excellent communication skills. The company offers competitive compensation, health benefits, and opportunities for career growth.

Qualifications

• Minimum 1-2 years of professional office experience preferred, especially in order entry and customer service.
• Intermediate Excel skills required, including XLOOKUPs and pivot tables.
• Strong verbal and written communication skills with professional email etiquette.

Responsibilities

• Enter customer orders accurately while supporting specific customer requirements.
• Review and resolve purchase order discrepancies and issues.
• Coordinate shipment scheduling with the Transportation team.

Skills

Customer relationship building

Attention to detail

Proficiency in Excel

Communication skills

Multitasking

Job description

We are seeking an experienced Order Entry/Customer Service Representative to support a fast‑paced environment serving a diverse customer base, including distributors, e‑commerce partners, and retail customers. This role requires strong attention to detail, clear communication, and the ability to manage order‑related issues from entry through shipment.

This is a full‑time, on‑site position (Monday–Friday) based at our Davie/Fort Lauderdale, FL office.

Key Responsibilities

• Enter customer orders accurately while tailoring support to each customer’s specific requirements
• Review and resolve purchase order discrepancies and issues
• Coordinate with the Transportation team to schedule and release shipments
• Manage heavy email communication both internally and externally
• Support customers inquiries regarding product questions, order status updates, questions, and issue resolution, etc.
• Resolve inquiries over the phone and email correspondence.

Required Qualifications

• Minimum 1‑2 years of professional office experience preferred; prior order entry, customer service or support experience a plus
• Intermediate Excel skills including XLOOKUPs, pivot tables, charts, filtering and sorting
• Strong customer focus and relationship building skills
• Proficiency in learning and adopting new software platforms quickly
• Able to manage working in multiple software platforms simultaneously
• Exceptional organizational and time management skills and attention to detail, able to meet deadlines.
• Strong written and verbal communication
• Professional phone and business‑email etiquette, confidence with regular phone and email correspondence.
• Proactive, self‑starter with ability to work independently.
• Skilled at multitasking and prioritizing workload
• Ability to type 50+ WPM

What We Offer

• Competitive compensation
• Career growth opportunities – we prioritize internal promotions
• Comprehensive health benefits, including medical, vision and dental coverage and Telemedicine
• Paid vacation and holidays
• Tuition assistance program – support for continued education and professional development

Pre‑employment background check, including a criminal record check and drug testing, is required.