Customer Success & Order Coordinator

Addman; Union Hill (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

Addman in New York is hiring a Customer Service Representative to be the main contact for orders, schedules, product inquiries, and service requests in a fast-paced manufacturing environment. You will collaborate with Program Managers, Site Management, Operations, Quality, Planning, and Shipping to gather information and provide timely, accurate status updates to customers.

Strong organizational skills, attention to detail, and the ability to manage multiple priorities are essential.

Qualifications

• 2+ years of customer service, account management, administrative support, or manufacturing support experience.
• Experience in a manufacturing environment preferred.
• Experience working with ERP systems preferred.
• Computer literacy; proficiency in Microsoft Word, Excel, Outlook; data entry
• Ability to enter data efficiently, timely and correctly to meet deadlines
• Well-developed verbal, listening, and written communications skills
• Ability to work independently or as a team player
• Attention to detail and a high level of accuracy and confidentiality
• Professional appearance and manner

Responsibilities

• Serve as the primary contact for customer inquiries related to order status, delivery schedules, product availability, and general account support.
• Coordinate communication between customers, Program Managers, Site Management, Operations, Planning, Quality, and Shipping to ensure timely resolution of customer requests.
• Utilize the company ERP system to review customer orders, production status, inventory availability, shipments, and related business information.
• Provide customers with accurate updates regarding order progress, production schedules, shipment status, and potential delivery impacts.
• Monitor customer orders from receipt through shipment and proactively communicate significant changes or concerns.
• Assist Program Managers with customer communications, documentation requests, and account support activities.
• Coordinate with Operations and Planning to obtain production feedback and communicate schedule changes, delays, or recovery plans to customers.
• Support customer request management, including order acknowledgments, documentation requests, certifications, and other account-related inquiries.
• Maintain customer records, communication logs, and supporting documentation in accordance with company procedures.
• Escalate customer concerns, delivery risks, quality issues, or service challenges to the appropriate personnel for resolution.
• Support shipping and logistics communications by coordinating shipment tracking information and delivery confirmations when required.
• Participate in customer meetings, internal production meetings, and cross-functional discussions as needed to support customer satisfaction.
• Assist with preparation of customer reports, presentations, and performance metrics.
• Maintain a professional and customer-focused approach in all communications.

Skills

Time management

Multitasking

Planning

Organizational skills

Data entry

Verbal communication

Written communication

Attention to detail

Confidentiality

Teamwork

Tools

ERP systems

Job description

Addman in New York is hiring a Customer Service Representative to be the main contact for orders, schedules, product inquiries, and service requests in a fast-paced manufacturing environment. You will collaborate with Program Managers, Site Management, Operations, Quality, Planning, and Shipping to gather information and provide timely, accurate status updates to customers.

Strong organizational skills, attention to detail, and the ability to manage multiple priorities are essential.