Customer Success & Logistics Coordinator

ADDMAN Engineering LLC; New York (NY); On-site; USD 52,000 - 68,000; Full time

Job summary

ADDMAN Engineering LLC is seeking a Customer Service Representative to be the main point of contact for customers, coordinating with Program Managers, Site Management, Operations, and Shipping to provide timely status updates.

The role relies on strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced manufacturing environment. A minimum of 2 years in related roles is preferred.

Qualifications

• 2+ years of customer service, account management, administrative support, or manufacturing support experience preferred.
• Experience in a manufacturing environment is preferred.
• Experience working with ERP systems is preferred.

Responsibilities

• Serve as the primary contact for customer inquiries related to order status, delivery schedules, product availability, and general account support.
• Coordinate communication between customers, Program Managers, Site Management, Operations, Planning, Quality, and Shipping to ensure timely resolution of customer requests.
• Utilize the company ERP system to review customer orders, production status, inventory availability, shipments, and related business information.
• Provide customers with accurate updates regarding order progress, production schedules, shipment status, and potential delivery impacts.
• Monitor customer orders from receipt through shipment and proactively communicate significant changes or concerns.
• Escalate customer concerns, delivery risks, quality issues, or service challenges to the appropriate personnel for resolution.

Skills

Time management

Multitasking

Organizational skills

Tools

ERP systems

Microsoft Word

Excel

Outlook

Job description

ADDMAN Engineering LLC is seeking a Customer Service Representative to be the main point of contact for customers, coordinating with Program Managers, Site Management, Operations, and Shipping to provide timely status updates.

The role relies on strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced manufacturing environment. A minimum of 2 years in related roles is preferred.