Customer Service & Orders Coordinator (Contract-to-Hire)

The Addison Group; Nashville (TN); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Job summary

Addison Group in Nashville, TN is seeking a motivated Customer Service Representative to support daily order processing and customer inquiries. This contract-to-hire role focuses on accurate data entry, timely responses, and collaboration with sales, operations, and purchasing teams.

You will manage orders, maintain records in CRM/OMS, and provide exceptional service across phone, email, and other channels.

Qualifications

• Minimum 2 years in customer service or related field.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Strong written and verbal communication with a customer focus.
• Excellent organization and data entry accuracy.
• Ability to multitask in a fast-paced environment.
• Experience with CRM/order management software preferred.
• Collaborates with internal departments and customers.
• B2B, distribution, or manufacturing experience a plus.
• Maintain confidentiality of sensitive information.

Responsibilities

• Serve as primary contact via phone, email, and channels.
• Process orders and accurately enter data.
• Coordinate with sales, operations, accounting, and purchasing.
• Prepare shipping documents and maintain records.
• Answer questions on orders, billing, and account info.
• Assist with invoice corrections and payment inquiries.
• Maintain customer records in CRM/OMS.
• Communicate proactively about recurring orders.
• Perform admin duties including data entry and reporting.
• Support shipping/receiving for small packages.
• Identify concerns and work with internal teams for resolutions.

Skills

Customer service

Order processing

Communication

Data entry

Multitasking

Tools

CRM systems

Order management platforms

Microsoft Office

Job description

Addison Group in Nashville, TN is seeking a motivated Customer Service Representative to support daily order processing and customer inquiries. This contract-to-hire role focuses on accurate data entry, timely responses, and collaboration with sales, operations, and purchasing teams.

You will manage orders, maintain records in CRM/OMS, and provide exceptional service across phone, email, and other channels.