Sales Support & Order Entry Specialist

1752vc; United States; On-site; USD 38,000 - 52,000; Full time

Job summary

AppDirect is seeking an organized, detail-oriented administrator to join our order management and data-entry team in the United States. You will log requests accurately, communicate across email, chat, and phone, and manage quotes and documentation within defined SLAs.

The role emphasizes maintaining real-time, precise records across multiple systems and collaborating with cross-functional teams to ensure smooth workflows and high-quality compliance.

Qualifications

• Strong interest in developing a career in order management, operations, or administrative support
• Strong attention to detail with the ability to validate data accuracy across multiple systems and platforms
• Proficiency with CRM and ticketing systems, with a track record of maintaining real-time, accurate records throughout the order lifecycle
• Excellent written and verbal communication skills with the ability to manage multiple channels simultaneously (email, chat, phone)
• Ability to work within defined SLAs and KPIs while maintaining high standards of quality and compliance
• A dependable team player with a focus on following instructions and completing repetitive tasks with high precision

Responsibilities

• Assist with daily order entry tasks to ensure all requests are logged accurately and timely
• Use the ticketing system to manage incoming order requests, quotes, and communications
• Process standard quotes and administrative documentation as requested by stakeholders
• Validate order packages to ensure documentation and data are complete and accurate

Skills

Data entry

Order management

CRM systems

Ticketing systems

Communication

Attention to detail

Tools

CRM software

Ticketing systems

Job description

AppDirect is seeking an organized, detail-oriented administrator to join our order management and data-entry team in the United States. You will log requests accurately, communicate across email, chat, and phone, and manage quotes and documentation within defined SLAs.

The role emphasizes maintaining real-time, precise records across multiple systems and collaborating with cross-functional teams to ensure smooth workflows and high-quality compliance.