Customer Success & Operations Coordinator

Corporate Resources of Illinois; Schaumburg (IL); On-site; USD 57,000 - 67,000; Full time

Job summary

Corporate Resources of Illinois is hiring a Customer Support & Operations Coordinator in Aurora, IL. The role supports customers through the ordering process and provides administrative coordination across internal teams to ensure a seamless experience.

Ideal candidates have at least 3 years in customer support or administrative roles, with experience handling orders, quotes, and pricing. Proficiency in Microsoft Office and ERP/order-management systems is preferred.

Qualifications

• At least 3 years of experience supporting customers or working in an administrative office environment.
• Experience handling customer orders, pricing, processing transactions, or supporting sales activities.
• Ability to communicate clearly and professionally with customers, vendors, and coworkers.
• Comfortable using Microsoft Office and learning new computer systems.
• Resourceful approach to resolving questions, addressing issues, and seeing tasks through to completion.
• Self-motivated and capable of managing responsibilities independently while contributing effectively as part of a team.

Responsibilities

• Serve as a knowledgeable and responsive resource for customers throughout the purchasing and ordering process.
• Prepare and deliver accurate quotes based on customer needs, product requirements, pricing, and availability.
• Enter, review, and maintain customer orders with a high level of accuracy.
• Research product availability, pricing, lead times, and other order-related information.
• Follow up on open orders and keep customers informed regarding status, timing, and changes.
• Address customer questions, order adjustments, discrepancies, and concerns in a timely and professional manner.
• Communicate with vendors and internal departments to gather information and resolve order-related issues.
• Partner with production, purchasing, warehouse, and logistics teams to help ensure orders are fulfilled accurately and on schedule.
• Maintain organized and accurate customer, quote, and order records within company systems.
• Assist with purchase orders, documentation, reporting, and other administrative functions as needed.
• Take ownership of customer requests and ensure appropriate follow-through from initial inquiry through resolution.
• Develop a strong understanding of the company's products, systems, and processes to effectively assist customers.

Skills

Customer service

Administrative coordination

Clear communication

Independent work

Tools

ERP systems

Order management systems

Microsoft Office

Job description

Corporate Resources of Illinois is hiring a Customer Support & Operations Coordinator in Aurora, IL. The role supports customers through the ordering process and provides administrative coordination across internal teams to ensure a seamless experience.

Ideal candidates have at least 3 years in customer support or administrative roles, with experience handling orders, quotes, and pricing. Proficiency in Microsoft Office and ERP/order-management systems is preferred.