Customer Service Specialist - Orders, Quotes & Tracking

Aurora Parts & Accessories; Lebanon (IN); On-site; USD 21,000 - 28,000; Full time

Job summary

Aurora Parts & Accessories, LLC is seeking a mid-level customer service professional to join a fast-paced experience department in Indiana. The role focuses on handling a high volume of phone calls, solving inquiries, and efficient order entry from order to ship.

You will maintain strong customer relationships by responding with speed and professionalism. The ideal candidate has a minimum of 2 years of relevant experience, strong product knowledge, and excellent communication and phone skills,

Qualifications

• High school diploma or equivalent, plus at least 2 years’ relative experience.
• Product knowledge.
• Excellent written and verbal communication skills.
• Excellent phone skills.
• PC, Microsoft Word, Excel, and basic computer knowledge. Internal OS knowledge is a plus.
• Attention to detail and task completion skills.

Responsibilities

• Answer a high volume of phone calls in a timely, professional, and courteous manner.
• Process customer inquiries, serial number look up, and status requests accurately.
• Own the customer from order to shipment, representing the customer perspective.
• Manage customer accounts and demand to create win-win outcomes.
• Perform part number searches, part quoting, pricing, and availability.
• Quote parts and freight as needed.
• Provide shipping/tracking details and charges, with ETA and carrier numbers.
• Receive and process orders via phone, fax, and electronic formats meeting deadlines.
• Research bill of materials and blueprints; replace obsolete/non-stock items as needed.
• Promote products and gather feedback for promos and inside sales tasks.
• Carry out other duties as assigned.

Skills

Customer service

Phone skills

Communication skills

Attention to detail

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

Computer literacy

Job description

Aurora Parts & Accessories, LLC is seeking a mid-level customer service professional to join a fast-paced experience department in Indiana. The role focuses on handling a high volume of phone calls, solving inquiries, and efficient order entry from order to ship.

You will maintain strong customer relationships by responding with speed and professionalism. The ideal candidate has a minimum of 2 years of relevant experience, strong product knowledge, and excellent communication and phone skills,