Client Relations & Order Coordinator

Principal Manufacturing Corporation; Broadview (MT); On-site; USD 42,000 - 54,000; Full time

Job summary

Principal Manufacturing is seeking a Client Relations Representative to join our team in Broadview, IL. This role focuses on accurate, timely information delivery to customers and on order entry, serving as the main liaison between customers and internal departments.

You will manage orders from receipt to invoicing, interface with customers by phone or email, support ERP/EDI processes, and help ensure total customer satisfaction through proactive communication and problem solving.

Qualifications

• High School diploma or equivalent; Associates/College degree preferred.
• Manufacturing background with knowledge of production process flow preferred.
• Minimum 2 years of customer service experience.
• Strong verbal and written communication; bilingual Spanish preferred.
• Ability to multi-task in a high-pressure environment.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook).

Responsibilities

• Manage customer orders/releases with accuracy from receipt through invoice payment.
• Attend forecast meetings and negotiate new ship dates when needed.
• Interface with customers by phone, email, or face-to-face on orders.
• Assist production control with order status and logistics of current production requirements.
• Act as liaison between customer and PMC internal departments.
• Maintain all customer-specific requirements in Plex-Customer list.
• Communicate important information to Sales Account Managers and Reps in a timely manner.
• Weekly metric reporting.
• Enter releases and orders in the ERP system.
• Set up and support EDI as needed.
• Filing of customer purchase orders and documentation.
• Assist Sales/Account Management in achieving total customer satisfaction.

Skills

Customer service

Communication

Multi-tasking

Bilingual Spanish

Education

High School diploma

Associates or college degree preferred

Tools

Microsoft Office

Job description

Principal Manufacturing is seeking a Client Relations Representative to join our team in Broadview, IL. This role focuses on accurate, timely information delivery to customers and on order entry, serving as the main liaison between customers and internal departments.

You will manage orders from receipt to invoicing, interface with customers by phone or email, support ERP/EDI processes, and help ensure total customer satisfaction through proactive communication and problem solving.