Customer Support & Orders Specialist

Aurora Parts & Accessories; Lebanon (IN); On-site; USD 32,000 - 45,000; Full time

Job summary

Aurora Parts & Accessories is seeking a customer service representative to directly assist customers, process orders, and resolve inquiries. You will respond to inquiries, manage order statuses, and maintain professional relationships with discretion and speed.

The role requires strong communication skills, attention to detail, and proficiency in basic computer tools. Prior experience with internal systems is a plus, and the company emphasizes equal opportunity employment.

Qualifications

• Must have excellent written and verbal communication skills.
• Strong phone etiquette and customer interaction abilities.
• Attention to detail and ability to complete tasks accurately.

Responsibilities

• Serve as direct point of contact for customers to provide information and resolve complaints.
• Receive and process high volume of orders via phone, fax, and electronic formats accurately and promptly.
• Respond to inquiries and status requests in a timely manner.
• Maintain customer relationships with discretion and independent judgment.

Skills

Customer service

Verbal communication

Written communication

Phone etiquette

Attention to detail

Education

High school diploma

Tools

Microsoft Word

Excel

Internal systems

Job description

Aurora Parts & Accessories is seeking a customer service representative to directly assist customers, process orders, and resolve inquiries. You will respond to inquiries, manage order statuses, and maintain professional relationships with discretion and speed.

The role requires strong communication skills, attention to detail, and proficiency in basic computer tools. Prior experience with internal systems is a plus, and the company emphasizes equal opportunity employment.