Customer Support & Operations Coordinator

Corporate Resources of Illinois; Schaumburg (IL); On-site; USD 57,000 - 67,000; Full time

Job summary

Corporate Resources of Illinois is hiring a Customer Support & Operations Coordinator in Aurora, IL. The role supports customers through the ordering process and provides administrative coordination across internal teams to ensure a seamless experience.

Ideal candidates have at least 3 years in customer support or administrative roles, with experience handling orders, quotes, and pricing. Proficiency in Microsoft Office and ERP/order-management systems is preferred.

Qualifications

• At least 3 years of experience supporting customers or working in an administrative office environment.
• Experience handling customer orders, pricing, processing transactions, or supporting sales activities.
• Ability to communicate clearly and professionally with customers, vendors, and coworkers.
• Comfortable using Microsoft Office and learning new computer systems.
• Resourceful approach to resolving questions, addressing issues, and seeing tasks through to completion.
• Self-motivated and capable of managing responsibilities independently while contributing effectively as part of a team.

Responsibilities

• Serve as a knowledgeable and responsive resource for customers throughout the purchasing and ordering process.
• Prepare and deliver accurate quotes based on customer needs, product requirements, pricing, and availability.
• Enter, review, and maintain customer orders with a high level of accuracy.
• Research product availability, pricing, lead times, and other order-related information.
• Follow up on open orders and keep customers informed regarding status, timing, and changes.
• Address customer questions, order adjustments, discrepancies, and concerns in a timely and professional manner.
• Communicate with vendors and internal departments to gather information and resolve order-related issues.
• Partner with production, purchasing, warehouse, and logistics teams to help ensure orders are fulfilled accurately and on schedule.
• Maintain organized and accurate customer, quote, and order records within company systems.
• Assist with purchase orders, documentation, reporting, and other administrative functions as needed.
• Take ownership of customer requests and ensure appropriate follow-through from initial inquiry through resolution.
• Develop a strong understanding of the company's products, systems, and processes to effectively assist customers.

Skills

Customer service

Administrative coordination

Clear communication

Independent work

Tools

ERP systems

Order management systems

Microsoft Office

Job description

Customer Support & Operations Coordinator - Aurora, IL

$57,000 to $67,000/Annually Plus Benefits

For over 30 years, we have been a trusted leader in the watersports industry, specializing in high-quality, precision-engineered parts for jet skis, boats, and other watercraft. From the beginner thrill-seeker to the seasoned pro, we help enthusiasts ride the waves and navigate the waters with confidence.

We are currently expanding our Customer Service Department and are seeking a Customer Support & Administrative Coordinator to join our team. In this role, you will support customers throughout the ordering process while providing administrative coordination across internal teams to ensure a seamless customer experience.

Key Responsibilities

• Serve as a knowledgeable and responsive resource for customers throughout the purchasing and ordering process
• Prepare and deliver accurate quotes based on customer needs, product requirements, pricing, and availability
• Enter, review, and maintain customer orders with a high level of accuracy
• Research product availability, pricing, lead times, and other order-related information
• Follow up on open orders and keep customers informed regarding status, timing, and changes
• Address customer questions, order adjustments, discrepancies, and concerns in a timely and professional manner
• Communicate with vendors and internal departments to gather information and resolve order-related issues
• Partner with production, purchasing, warehouse, and logistics teams to help ensure orders are fulfilled accurately and on schedule
• Maintain organized and accurate customer, quote, and order records within company systems
• Assist with purchase orders, documentation, reporting, and other administrative functions as needed
• Take ownership of customer requests and ensure appropriate follow-through from initial inquiry through resolution
• Develop a strong understanding of the company's products, systems, and processes to effectively assist customers

Qualifications

• At least 3 years of experience supporting customers or working in an administrative office environment
• Background handling customer orders, preparing pricing, processing transactions, or supporting sales activities
• Ability to communicate clearly and professionally with customers, vendors, and coworkers
• Comfortable using Microsoft Office and learning new computer systems
• Resourceful approach to resolving questions, addressing issues, and seeing tasks through to completion
• Self-motivated and capable of managing responsibilities independently while contributing effectively as part of a team

Preferred Experience

• Experience working with ERP or order-management systems, vendor communication, purchasing, inventory, shipping, freight, or product sourcing is also beneficial.

What We're Looking For

This position is best suited for someone with a solid professional background who can step in and contribute with minimal ramp-up time. You'll need to be comfortable working directly with customers, staying on top of details, and juggling several requests without losing track of the little things.

The right person will be reliable, polished, organized, and customer-minded, with the ability to communicate effectively over the phone and through email while keeping work moving forward.

Corporate Resources, on behalf of our client located in Aurora, IL is hiring a Customer Support & Operations Coordinator.