Customer Success & Orders Specialist

Corporate Resources of Illinois; St. Charles (IL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, dental and vision

Short- and long-term disability

PTO + Holiday pay

Bonus

Job summary

Corporate Resources of Illinois is seeking a dedicated Customer Specialist for our client in St. Charles, IL.

The role centers on entering a high volume of purchase orders, maintaining customer relationships, and gaining in-depth knowledge of our product lines to answer questions and resolve issues. Responsibilities include handling emails and calls from customers and sales representatives, expediting orders, providing timely quotations and inventory information, routing technical inquiries, and

Qualifications

• 3-5 years customer service experience ideally from a manufacturer
• Proficient in Microsoft Office: Excel, Word, Outlook
• High degree of attention to detail
• Ability to organize and prioritize tasks, activities, and projects for timely completion
• Strong communication and interpersonal skills
• Bachelors degree is a plus
• Medical, dental and vision
• Short- and long-term disability
• PTO + Holiday pay
• Bonus

Responsibilities

• Receive and respond to emails and phone calls from customers and sales representatives regarding order entry, order status requests, product inquiries, etc.
• Expedite orders upon customer and sales representative requests
• Provide information regarding timely quotations, inventory availability, and products
• Develop in-depth knowledge of our product lines to better aid with customers selection
• Effectively route technical support inquiries to the appropriate individual or department
• Participate in goal projects while maintaining daily workload
• Responsible for being the point of contact regarding pre-deliveries, deliveries in process, and post-deliveries

Skills

Customer service

Attention to detail

Communication skills

Time management

Education

Bachelors degree (preferred)

Tools

Microsoft Office

Job description

Corporate Resources of Illinois is seeking a dedicated Customer Specialist for our client in St. Charles, IL.

The role centers on entering a high volume of purchase orders, maintaining customer relationships, and gaining in-depth knowledge of our product lines to answer questions and resolve issues. Responsibilities include handling emails and calls from customers and sales representatives, expediting orders, providing timely quotations and inventory information, routing technical inquiries, and