Customer Experience Pro: Elevate Service & Orders

DeKalb County Economic Development Corporation; Sycamore (IL); On-site; USD 40,000 - 53,000; Full time

Benefits offered by this job

Education Reimbursement

Wellness Programs

401k with Company Match

Cash Balance Pension Plan

Vacation

Personal Days

Holidays

Job summary

IDEAL Industries, Inc. is seeking a Customer Experience Representative to respond to customer inquiries, support order entry and order status updates, and handle returns in Sycamore, IL.

The role collaborates with internal departments and field sales to ensure exceptional service. The ideal candidate has strong communication skills, familiarity with ERP/order management systems (Microsoft D365 preferred), and proficiency in MS Office.

Qualifications

• Customer service or call center experience preferred.
• Associate degree (A.A.) or equivalent from a two-year college; one-year related experience and/or training.
• Excellent verbal and written communication skills; proficient in MS Office.
• Strong familiarity with ERP or Order Management systems; Microsoft D365 preferred.
• Strong attention to detail and high accuracy.

Responsibilities

• Answer telephone inquiries regarding pricing, product availability, order status, and general service questions.
• Enter customer orders using internal and/or external order management systems; process EDI orders as needed.
• Develop relationships between customers, planners, logistics, and facilities.
• Collaborate with shipping contacts to meet customer needs and participate in outbound sales campaigns.
• Support continuous improvement of company policies and procedures and assist with other duties as assigned.

Skills

Customer service

Call center experience

Verbal & written communication

Attention to detail

MS Office proficiency

Education

Associate degree (A.A.) or equivalent

Tools

Microsoft D365

ERP / Order Management systems

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

IDEAL Industries, Inc. is seeking a Customer Experience Representative to respond to customer inquiries, support order entry and order status updates, and handle returns in Sycamore, IL.

The role collaborates with internal departments and field sales to ensure exceptional service. The ideal candidate has strong communication skills, familiarity with ERP/order management systems (Microsoft D365 preferred), and proficiency in MS Office.