Customer Success & Operations Coordinator

Johnson Controls; New York (NY); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Competitive compensation

10 days holidays

401K matched

Health insurance

Life assurance

Employee assistance program

Referral scheme

Training opportunities

Job summary

Johnson Controls is seeking a detail-oriented scheduler/operations coordinator in New York to support scheduling, logistics, and billing for building projects.

You will assist with subcontractor scheduling, ensure on-time material deliveries, and help maintain strong client relations. The role emphasizes accuracy, collaboration, and efficient problem solving in a fast-paced environment.

Qualifications

• Experience in Customer Service or Operations/Service Delivery.
• Strong decision-making skills and adaptability.
• Proficient in MS Office, especially Excel.
• Excellent communication and interpersonal skills.
• Good telephone manner and appropriate business communications.
• Strong written and verbal communication skills.
• Team player with the ability to operate under pressure.

Responsibilities

• Assist CRC with scheduling and scheduling sub-contractors.
• Strive for 'Right First Time' installations and meet SLA requirements.
• Communicate and resolve scheduling issues with customers and personnel.
• Assist CRC in assigning work based on workloads and priorities.
• Optimize forecasts and manage risks.
• Place purchase orders for project materials and coordinate deliveries.
• Negotiate with suppliers and coordinate equipment delivery.
• Support billing/invoicing and data entry for orders.
• Resolve customer disputes and coordinate with internal teams.

Skills

Customer service

MS Excel

Communication

Team player

Decision making

Adaptability

Phone etiquette

Tools

MS Office

Job description

Johnson Controls is seeking a detail-oriented scheduler/operations coordinator in New York to support scheduling, logistics, and billing for building projects.

You will assist with subcontractor scheduling, ensure on-time material deliveries, and help maintain strong client relations. The role emphasizes accuracy, collaboration, and efficient problem solving in a fast-paced environment.