Customer Success & Operations Coordinator

Johnson Controls, Inc.; New York (NY); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Competitive pay

10 holidays

401K + health insurance

Life assurance

Employee assistance program

Referral program

On-the-job training

Cross-training opportunities

Collaborative environment

Career development

Job summary

Johnson Controls, Inc. is seeking a Scheduling & Logistics Coordinator in New York to support CRC scheduling, subcontractor coordination, and billing processes.

The role emphasizes accuracy, timely material delivery, and proactive issue resolution to maintain high service levels. The ideal candidate will have experience in customer service or operations, be proficient in MS Office (Excel), and possess strong communication skills to engage with customers and internal teams.

Qualifications

• Experience in Customer Service or Operations/Service Delivery.
• Strong decision-making skills and adaptability.
• Proficient in MS Office, especially Excel.
• Excellent communication and interpersonal skills.
• Good telephone manner and appropriate business communications.
• Strong written and verbal communication skills.
• Team player with the ability to operate under pressure.

Responsibilities

• Assist the CRC with scheduling.
• Assist with scheduling sub-contractors.
• Strive for 'Right First Time' installations.
• Manage real-time service levels to deliver high customer service and meet SLA requirements.
• Communicate and resolve scheduling issues with customers and personnel.
• Alert management to potential problems and work towards resolution.
• Assist the CRC in assigning work as needed based on workloads and priorities.
• Optimize forecasts and action risks.
• Place Purchase Orders for project materials.
• Ensure timely material deliveries.
• Negotiate with suppliers and coordinate equipment delivery.
• Perform shipping operations.
• Flag and elevate back-order items or risks.
• Control inventory of existing projects.
• Order and coordinate plant hire.
• Coordinate repair RMA’s.
• Assist CRC with billing/invoicing.
• Conduct final checks before billing.
• Manage billing invoices and credit notes.
• Process data entry for new orders and modifications.
• Communicate with clients regarding financial/administrative issues.
• Resolve customer disputes in a timely manner.
• Interact with internal departments to resolve customer queries.
• Conduct regular reviews with Operations & Sales Management to resolve outstanding issues.

Skills

Customer service

Operations/Service Delivery

Communication

Teamwork

Tools

MS Office

Excel

Job description

Johnson Controls, Inc. is seeking a Scheduling & Logistics Coordinator in New York to support CRC scheduling, subcontractor coordination, and billing processes.

The role emphasizes accuracy, timely material delivery, and proactive issue resolution to maintain high service levels. The ideal candidate will have experience in customer service or operations, be proficient in MS Office (Excel), and possess strong communication skills to engage with customers and internal teams.