Strategic Sales Operations Coordinator

Johnson Controls, Inc.; Milwaukee (WI); On-site; USD 33,000 - 49,000; Full time

Benefits offered by this job

Competitive starting pay

Paid training

Global advancement opportunities

Referral bonuses

Medical/Dental/Vision insurance

Health Savings Account

Life Insurance

401(k) with company match

Short-Term and Long-Term Disability

Employee Assistance Program

Wellness Program

Job summary

Johnson Controls is seeking a Sales Coordinator to support the local sales organization by coordinating sales administration, reporting, forecasting, and order processing, while ensuring a seamless customer experience from order receipt to job booking.

The role acts as a liaison between Sales, Operations, and Finance, driving process efficiency, data accuracy, and timely execution of customer commitments. A strong emphasis on CRM usage and cross-functional collaboration is required.

Qualifications

• Associate degree or equivalent work experience required.
• Experience in sales coordination, sales operations, customer operations, order processing, project administration, or related support role preferred.
• Proficiency with Microsoft Excel, Outlook, Word, and Teams; CRM experience is a plus.

Responsibilities

• Coordinate the customer order process from PO receipt through final job booking.
• Maintain visibility of order status, ownership, and next actions to ensure timely progression.
• Ensure contract reviews, site setup, Salesforce data, and project documentation are complete before handoffs.
• Coordinate Sales-to-Operations turnover activities and confirm turnover acceptance before jobs proceed to booking.
• Support booking readiness by issuing required handoff documentation and resolving open items.
• Escalate aging work items and process issues to stakeholders.
• Maintain accurate opportunity, account, contact, bid calendar, and sales activity records in designated systems.
• Prepare sales communications, presentations, meeting materials, and follow-up documentation.
• Support forecasting, pipeline management, and other branch sales processes.
• Respond to routine customer inquiries and route questions to appropriate resources.
• Compile and analyze sales, pipeline, forecast, and booking data for leadership.
• Prepare dashboards and business summaries to support leadership and forecast reviews.
• Identify data discrepancies and variances for follow-up.
• Coordinate forecasting activities and action tracking.
• Coordinate customer events, Lunch & Learns, trade shows, and branch meetings.
• Track attendance, event costs, and post-event follow-up activities.
• Monitor process performance metrics and participate in process improvement.

Skills

Organizational skills

Data analysis

Communication skills

CRM systems experience

Multitasking across teams

Education

Associate degree or equivalent experience

Tools

Salesforce

SelNav

ERP systems

Booking platforms

Job description

Johnson Controls is seeking a Sales Coordinator to support the local sales organization by coordinating sales administration, reporting, forecasting, and order processing, while ensuring a seamless customer experience from order receipt to job booking.

The role acts as a liaison between Sales, Operations, and Finance, driving process efficiency, data accuracy, and timely execution of customer commitments. A strong emphasis on CRM usage and cross-functional collaboration is required.