Customer Success Manager—Upsell Retention (Flexible Hours)

Energy Innovation Corp; Nashua (NH); On-site; USD 119,000 - 171,000; Full time

Job summary

GrowthLab Inc in Nashua, NH is hiring a Customer Success Manager who will leverage 7 years of Genesys Cloud experience to drive customer outcomes and maximize value for clients. The role emphasizes upselling, churn prevention, and a data-driven approach to success.

You will participate in demos, refine scripts after losses, and build strong relationships with Nashua-area prospects while advocating strategic planning to improve team performance.

Qualifications

• 7 years of Genesys Cloud experience.
• Experience in demand-generation and sales marketing best practices.
• Strong ability to upsell and drive customer success.

Responsibilities

• Strong command of Upselling, with 8 of demand-generation experience.
• Spot which Nashua accounts are about to churn and win them back.
• Sit in on demos and tighten the script after every loss.
• Build and nurture relationships with prospects across the Nashua, NH market.
• Push Strategic Planning adoption so the NH team stops flying blind.

Skills

Upselling

Churn retention

Demo participation

Relationship building

Strategic planning

Storytelling with data

Tools

Genesys Cloud

Job description

GrowthLab Inc in Nashua, NH is hiring a Customer Success Manager who will leverage 7 years of Genesys Cloud experience to drive customer outcomes and maximize value for clients. The role emphasizes upselling, churn prevention, and a data-driven approach to success.

You will participate in demos, refine scripts after losses, and build strong relationships with Nashua-area prospects while advocating strategic planning to improve team performance.