Customer Success Manager | Growth, Renewals & Pipeline Lead

Energy Innovation Corp; Newark (NJ); On-site; USD 120,000 - 177,000; Full time

Job summary

Production Partners Inc in Newark, NJ, is hiring a Customer Success Manager for a full-time role. The position centers on managing ticket flow, handling complaints, and driving upsell/renewal conversations with existing accounts.

The role emphasizes clear communication across emails, calls, and in-person meetings, with a Newark grounding or quick adaptability to plant roots locally. A growth-oriented environment with milestones is offered.

Qualifications

• 7 years that taught you which corners can be cut.
• A bias toward asking the dumb question before the expensive mistake.
• Confident communicator across email, calls, and in-person meetings.

Responsibilities

• Wire ticket management and complaint handling so marketing hands sales clean leads.
• Chase the sales marketing whitespace no rep in NJ has worked.
• Drive upsell and renewal conversations with existing Production Partners Inc accounts.
• Feed sales the accountability signals that say a buyer is ready now.
• Track pipeline performance and report results to leadership each week.

Skills

Verbal communication

Multi-channel communication

Newark familiarity

Job description

Production Partners Inc in Newark, NJ, is hiring a Customer Success Manager for a full-time role. The position centers on managing ticket flow, handling complaints, and driving upsell/renewal conversations with existing accounts.

The role emphasizes clear communication across emails, calls, and in-person meetings, with a Newark grounding or quick adaptability to plant roots locally. A growth-oriented environment with milestones is offered.