Remote Customer Success Manager: Onboarding & Growth

NexGen Technologies, LLC; Boca Raton (FL); Remote; USD 50,000 - 60,000; Full time

Job summary

NexGen Technologies is seeking a Customer Success Manager to directly engage with assigned customers, managing all support-related functions and ensuring SLA performance. The role will onboard new customers, train users, and maintain strong relationships to drive satisfaction and possible upsell opportunities.

The CSM will handle inbound communications from BPO clients and Virtual Office subscriptions, provide solutions, and coordinate with internal teams to optimize the customer lifecycle.

Qualifications

• Highly analytical in problem solving with the ability to apply original and innovative thinking.
• Prior experience providing post sale support to large enterprise customers preferably with customer management interaction.

Responsibilities

• Initiate and complete all onboarding activities including training.
• Manage all post-sales issues for assigned customers.
• Provide reporting of Support metrics to customer.
• Maintain a thorough understanding of the customer’s environment and the ability to provide expert advice.
• Communicate internally for improvement of current and future customer needs providing insight to improve quality and additional features.

Skills

Communication skills

Consultative mindset

Account management

Problem solving

Onboarding training

Job description

NexGen Technologies is seeking a Customer Success Manager to directly engage with assigned customers, managing all support-related functions and ensuring SLA performance. The role will onboard new customers, train users, and maintain strong relationships to drive satisfaction and possible upsell opportunities.

The CSM will handle inbound communications from BPO clients and Virtual Office subscriptions, provide solutions, and coordinate with internal teams to optimize the customer lifecycle.