Hybrid Customer Success Manager - Grow Revenue & Retention

Salary.com; Waltham (MA); Hybrid; USD 68,000 - 83,000; Full time

Benefits offered by this job

11 paid holidays and generous vacation

Free lunch, snacks, and drinks

Cell phone reimbursement

Robust benefit plan including medical,

401K with 6% Company match

Hybrid work

Job summary

Salary.com is seeking a Customer Success Manager in Waltham, MA to build strong client relationships, drive revenue expansion, and ensure retention. You will manage a portfolio, resolve issues, and coordinate with internal teams to deliver value.

Ideal candidates have 2+ years in customer-facing roles in HCM products, excellent communication, and a data-driven mindset. The role offers a hybrid work arrangement and a strong benefits package.

Qualifications

• Bachelor's Degree required.
• Minimum of 2 years' customer-facing experience supporting HCM products.
• Excellent communication and interpersonal skills required.
• Ability to build relationships and rapport with clients; customer focused.
• Proactive and strong problem solver with data fluency.
• Strong business acumen; align product to client KPIs.

Responsibilities

• Relationship management; serve as the primary point of contact for assigned clients.
• Issue resolution; capture client feedback and resolve issues with internal teams.
• Renewals and retention; check-ins to ensure usage and identify at-risk accounts.
• Upsell/cross-sell; identify opportunities to expand Salary.com footprint.
• Account health and adoption; ensure clients are aware of offerings and product enhancements.
• Reporting and reviews; conduct periodic business reviews to show value.
• Collaborate with peers to share best practices and strengthen success strategy.
• Cultivate references, case studies, and referrals from satisfied customers.
• Provide product feedback and feature requests to Product Management.

Skills

Excellent communication

Interpersonal skills

Data analysis

Problem solving

Negotiation

Cross-functional coordination

Organizational skills

Education

Bachelor's Degree

Job description

Salary.com is seeking a Customer Success Manager in Waltham, MA to build strong client relationships, drive revenue expansion, and ensure retention. You will manage a portfolio, resolve issues, and coordinate with internal teams to deliver value.

Ideal candidates have 2+ years in customer-facing roles in HCM products, excellent communication, and a data-driven mindset. The role offers a hybrid work arrangement and a strong benefits package.