Customer Success Manager

Energy Innovation Corp; Nashua (NH); On-site; USD 119,000 - 171,000; Full time

Job summary

GrowthLab Inc in Nashua, NH is hiring a Customer Success Manager who will leverage 7 years of Genesys Cloud experience to drive customer outcomes and maximize value for clients. The role emphasizes upselling, churn prevention, and a data-driven approach to success.

You will participate in demos, refine scripts after losses, and build strong relationships with Nashua-area prospects while advocating strategic planning to improve team performance.

Qualifications

• 7 years of Genesys Cloud experience.
• Experience in demand-generation and sales marketing best practices.
• Strong ability to upsell and drive customer success.

Responsibilities

• Strong command of Upselling, with 8 of demand-generation experience.
• Spot which Nashua accounts are about to churn and win them back.
• Sit in on demos and tighten the script after every loss.
• Build and nurture relationships with prospects across the Nashua, NH market.
• Push Strategic Planning adoption so the NH team stops flying blind.

Skills

Upselling

Churn retention

Demo participation

Relationship building

Strategic planning

Storytelling with data

Tools

Genesys Cloud

Job description

The relentlessly-kind part of this Customer Success Manager job at GrowthLab Inc isn't the travel or the targets, it's how fast First Call Resolution compounds when done right. You'll bring 7 years of Genesys Cloud, and in return get $119,000 - $171,000, a supportive team, and the freedom to drive your own results.

Key Responsibilities

• Strong command of Upselling, with 8 of demand-generation experience
• Spot which Nashua accounts are about to churn and win them back
• Sit in on demos and tighten the script after every loss
• Build and nurture relationships with prospects across the Nashua, NH market
• Push Strategic Planning adoption so the NH team stops flying blind

What You'll Bring

• Storytelling instincts that turn data into a decision
• Solid understanding of sales marketing best practices and industry standards
• Comfort being the newest person in the room and the loudest in the notes
• Pattern recognition earned across many sales marketing engagements
• 6 years that taught you which corners can be cut

The results-oriented people at GrowthLab Inc have spent years proving that world-class Genesys Cloud can absolutely come out of Nashua. Feedback flows in every direction, so good ideas reach the table no matter who voices them.

The package speaks for itself: $119,000 - $171,000, coaching, coverage, and the flexible temporary hours that data-honest sales marketing pros expect.

Currently hiring in Nashua, NH, with a fresh listing as of today.

Make GrowthLab Inc your next answer when someone asks where you work.