Customer Success Manager — Drive Renewals & Adoption

NexGenCAM LLC; United States; Remote; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health, Dental, and Vision

Flexible Spending Accounts

Short & Long-Term Disability

Wellness Programs

Paid Holidays

Vacation and Sick Leave

401(k) with company match

Tuition Reimbursement

Service Awards

Employee Referral Bonus Program

Job summary

NexGen Solutions is seeking a Customer Success Manager to retain and support our existing and future customer base in the United States. The role focuses on contract renewals, customer health checks, and acts as the liaison between customers and the technical support team.

The position offers opportunities to impact a growing team and company, with travel up to 10% annually and a comprehensive benefits package. A Bachelor’s degree and 2–3+ years in customer success are preferred.

Qualifications

• Bachelor’s degree or equivalent experience.
• 2–3+ years in customer success.
• Proven high-level customer service.
• Experience with CRM, quoting, and orders.
• Strong communication and teamwork.
• Experience with MS Suite and GSuite.

Responsibilities

• Software contract renewals—send communications at least 90 days before end date and ensure on-time renewals.
• Lead customer health checks and gather feedback for goal setting.
• Log support cases and coordinate with PMT Support to resolve issues promptly.
• Conduct New Customer Kickoff meetings within 30 days of sale to ensure proper implementation.
• Coordinate with PMT Sales and Technical Teams for post-sales training and implementation resources.
• Maintain a customer service phone line for light inbound calls.
• Coordinate between sales and marketing teams on activities.
• Facilitate quotes and invoicing by liaising with Order Management.

Skills

Strong communication

Customer service

Teamwork

Problem solving

Education

Bachelor’s Degree or equivalent experience

Tools

CRM systems

MS Suite

GSuite

Job description

NexGen Solutions is seeking a Customer Success Manager to retain and support our existing and future customer base in the United States. The role focuses on contract renewals, customer health checks, and acts as the liaison between customers and the technical support team.

The position offers opportunities to impact a growing team and company, with travel up to 10% annually and a comprehensive benefits package. A Bachelor’s degree and 2–3+ years in customer success are preferred.