Growth-Focused CSM (Hybrid) for Retention & Upsell

Points North; BLOOMINGTON (MN); Hybrid; USD 65,000 - 70,000; Full time

Benefits offered by this job

Health Insurance

Retirement plan matching

Generous PTO

Hybrid work arrangement

Job summary

Points North in Bloomington, MN seeks an Associate Customer Success Manager to drive retention, renewals, and growth across a client portfolio. You will nurture relationships, identify expansion opportunities, and coordinate cross-functional collaboration to maximize customer value.

The role emphasizes proactive health checks, business reviews, and a customer-centric approach within a B2B SaaS environment. Hybrid work is available with 1–2 days on-site in MN.

Qualifications

• Experience building and maintaining client relationships.
• Proven ability to drive retention and revenue growth.
• Excellent communication and relationship-building skills.

Responsibilities

• Manage a portfolio of clients, drive retention and renewals.
• Cross-sell and upsell additional products and modules.
• Act as primary point of contact, guide product usage and set expectations.
• Create and execute account plans focused on retention and expansion.

Skills

Customer relationships

Retention & revenue growth

Communication

Multitasking

Problem solving

Education

Bachelor’s degree in Entrepreneurship/Marketing/Business or similar

Tools

CRM software

Job description

Points North in Bloomington, MN seeks an Associate Customer Success Manager to drive retention, renewals, and growth across a client portfolio. You will nurture relationships, identify expansion opportunities, and coordinate cross-functional collaboration to maximize customer value.

The role emphasizes proactive health checks, business reviews, and a customer-centric approach within a B2B SaaS environment. Hybrid work is available with 1–2 days on-site in MN.