Customer Success Manager, Education (US) Brooklyn, NY

Whop Inc.; New York (NY); Hybrid; USD 80,000 - 120,000; Full time

Benefits offered by this job

Equinox membership

Lunch & dinner M–F

Rent stipend

Citi Bike

Ubers home after 10pm

Unlimited PTO

Health, vision, dental benefits

Latest MacBook Pro

Job summary

Whop Inc. is seeking a Customer Success Manager focused on education to drive client outcomes and ensure satisfaction. In this role, you will onboard education customers and help them effectively utilize Whop to earn income.

You will thrive in a fast-paced environment, with expectations of high ownership over customer relationships and outcome management. This position offers competitive compensation, equity packages, and benefits, with a requirement of in-person attendance in NYC/Brooklyn five

Qualifications

• Proven experience in customer outcomes for education customers.
• Background in education, courses, or creator businesses.
• Experience with onboarding and customer health management.

Responsibilities

• Own customer outcomes and ensure satisfaction of education clients.
• Facilitate onboarding and adoption of Whop's services.
• Recommend API and integration solutions to unblock clients.

Skills

Fluent in education

Customer outcomes management

Technical understanding of APIs

Relationship management

Job description

# Customer Success Manager, Education (US): Brooklyn, NY: Growth: Full time: On-site## The MissionOur mission is to deliver everyone a sustainable income. Right now 50,000 users make money on Whop every month, and this year users will earn over $5B. We will not stop until 1B people every month are making money on Whop.## Who We're HiringYou own customer outcomes for education customers — onboarding, adoption, health, and making sure educators, course sellers, and creators actually make money on Whop. You are not a ticket queue and you are not pure quota theater.This is not a pure AE / President's Club bar. We hire outcomes and adoption specialists:• Operator fluent in education, courses, or creator businesses who has lived the customer pain, OR• Top CSM / founding CS who owned onboarding + health with a fixer + relationship mindset, OR• Technical-enough CSM: you understand APIs and integrations well enough to recommend solutions and unblock without needing to be the FDE who shipsIf you hide behind tickets, this isn't your role.## How We WorkOur culture is built on the premise that people should be given budget to take large bets, have full agency, and move fast as f\\*ck. Today there are 100 people full time at Whop — 75% ex-founders.If you're an end-to-end individual that wants full ownership — this is the place to be.## What We Care AboutWe don't believe in traditional JDs. The most successful people at Whop have all come from extremely unconventional backgrounds, and all we care about is working with the most talented individuals who want to win.Given the small size of our team, we pay best in class base + OTE with extremely competitive equity packages.Location: In-person NYC / Brooklyn, 5 days in office.## Perks## Equinox membership## Lunch & dinner M–FRent Stipend within 0.5 mile of the office## Citi BikeUbers home after 10pm## Unlimited PTO + health / vision / dental## Latest MacBook Pro## The BarWe want to work with people who want to be the best in the world. If that's not you, don't apply.