Account Manager, Services (US)

Whop; New York (NY); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Equinox membership

Lunch & dinner M-F

Rent Stipend within 0.5 mile of the оф

Citi Bike

Ubers home after 10pm

Unlimited PTO + health / vision / dent

Latest MacBook Pro

Job summary

Whop is seeking a hands-on commercial partner for its services and industrial customers after closing. You will own retention, growth, and cross-sell across a portfolio of ~100 top relationships, with a focus on owner-operated and high-touch accounts. This is a performance-driven role demanding accountability and impact.

Location is in-person in NYC/Brooklyn, with 5 days in the office. The ideal candidate has a proven track record in expanding accounts within industrial or payments SaaS sectors

Qualifications

• Experience operating with owner-operated / family businesses.
• Proven track record as top account manager from field-service, industrial, or payments SaaS with expansion books.
• High-touch relationship owner with retention + growth mindset — fixer, not ticket-taker.

Responsibilities

• Own NRR, multi-location growth, and cross-sell of payments, ads, treasury, and cards across ~100 top relationships.
• Drive retention and growth with end-to-end ownership of key accounts.

Job description

The Mission

Our mission is to deliver everyone a sustainable income. Right now 50,000 users make money on Whop every month, and this year users will earn over $5B. We will not stop until 1B people every month are making money on Whop.

Who We're Hiring

You aren't customer support. You are the dedicated commercial partner for Whop's services and industrial customers after the close — owners and ops leads who hate fluff. You own NRR, multi-location growth, and cross-sell of payments, ads, treasury, and cards across ~100 top relationships.

This is not a President's Club AE seat. We hire operators who own retention + growth:

• Internet-business or services operator who has made real money and owns outcomes with owner-operated / family businesses, OR

• Top AM / founding CS-AM from field-service, industrial, or payments SaaS who owned expansion books, OR

• High-touch relationship owner with a retention + growth mindset — fixer, not ticket-taker

If you need a playbook for every call with a contractor, this isn't your role.

How We Work

Our culture is built on the premise that people should be given budget to take large bets, have full agency, and move fast as f*ck. Today there are 100 people full time at Whop — 75% ex-founders.

If you're an end-to-end individual that wants full ownership this is the place to be.

What We Care About

We don't believe in traditional JDs. The most successful people at Whop have all come from extremely unconventional backgrounds, and all we care about is working with the most talented individuals who want to win.

Given the small size of our team, we pay best in class base + OTE with extremely competitive equity packages.

Location: In-person NYC / Brooklyn, 5 days in office.

Perks

• Equinox membership

• Lunch & dinner M-F

• Rent Stipend within 0.5 mile of the office

• Citi Bike

• Ubers home after 10pm

• Unlimited PTO + health / vision / dental

• Latest MacBook Pro

The Bar

We want to work with people who want to be the best in the world. If that's not you, don't apply.