Customer Success Manager, Education (US)

Whop

New York (NY)

On-site

USD 80,000 - 110,000

Full time

6 days ago

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Benefits offered by this job

Equinox membership

Lunch & dinner M–F

Rent Stipend

Citi Bike

Ubers home after 10pm

Unlimited PTO

Health/vision/dental

Latest MacBook Pro

Job summary

Whop is on a mission to deliver sustainable income for everyone and is seeking an outcomes and adoption specialist for education customers. You will manage onboarding and ensure creators earn effectively.

The role demands fluency in education and technical understanding of integrations, with no reliance on ticket systems. The office is located in NYC/Brooklyn, requiring in-person attendance five days a week. Competitive salary with equity options is offered.

Qualifications

Proven experience in managing customer outcomes, particularly in education.
Fluency in courses or creator businesses.
Ability to understand technical integrations and recommend solutions.

Responsibilities

Own customer outcomes for education customers including onboarding and health.
Ensure course sellers and creators achieve success on Whop.
Take full responsibility without relying on ticket systems.

Skills

Customer outcomes management

Education sector knowledge

Onboarding and adoption expertise

Technical understanding of APIs

Relationship management

Job description

The Mission

Our mission is to deliver everyone a sustainable income. Right now 50,000 users make money on Whop every month, and this year users will earn over $5B. We will not stop until 1B people every month are making money on Whop.

Who We're Hiring

You own customer outcomes for education customers — onboarding, adoption, health, and making sure educators, course sellers, and creators actually make money on Whop. You are not a ticket queue and you are not pure quota theater.

This is not a pure AE / President's Club bar. We hire outcomes and adoption specialists:

Operator fluent in education, courses, or creator businesses who has lived the customer pain, OR
Top CSM / founding CS who owned onboarding + health with a fixer + relationship mindset, OR
Technical-enough CSM: you understand APIs and integrations well enough to recommend solutions and unblock without needing to be the FDE who ships

If you hide behind tickets, this isn't your role.

How We Work

Our culture is built on the premise that people should be given budget to take large bets, have full agency, and move fast as f*ck. Today there are 100 people full time at Whop — 75% ex-founders.

If you're an end-to-end individual that wants full ownership — this is the place to be.

What We Care About

We don't believe in traditional JDs. The most successful people at Whop have all come from extremely unconventional backgrounds, and all we care about is working with the most talented individuals who want to win.

Given the small size of our team, we pay best in class base + OTE with extremely competitive equity packages.

Location: In-person NYC / Brooklyn, 5 days in office.

Perks