Customer Success Manager - Real-Time Security Intelligence

Dataminr; Virginia; Hybrid; USD 100,000 - 140,000; Full time

Job summary

Dataminr is seeking a self-motivated Customer Success Manager to drive First Alert adoption, renewals, and growth within a DoD-focused portfolio. You will build scalable programs and establish strong relationships through demos, trainings, and regular check-ins while translating customer needs into actionable insights for product teams.

The ideal candidate has 5–8 years in customer success or military/account leadership, with the ability to communicate complex concepts to both technical and

Qualifications

• Bachelor's degree or equivalent experience in a related field with 5–8 years in customer success/account management or military/ DoD programs experience.
• Experience supporting the public sector, including US DoD.
• Strong ability to communicate complex concepts to diverse audiences, including senior military leaders.

Responsibilities

• Expand First Alert adoption and ensure retention, renewals, and customer satisfaction.
• Design scalable programs integrating First Alert into customer workflows.
• Develop relationships through briefings, product demos, trainings, and regular check-ins.
• Serve as First Alert expert to align with customer goals and drive outcomes beyond features.
• Collect customer feedback and inform product development with engineering teams.
• Use data-driven metrics to anticipate risks and opportunities affecting retention and growth.

Skills

Customer success

Account management

Public sector experience

Communication skills

Independent/multi-project execution

Education

Bachelor's degree or equivalent experience

Job description

Dataminr is seeking a self-motivated Customer Success Manager to drive First Alert adoption, renewals, and growth within a DoD-focused portfolio. You will build scalable programs and establish strong relationships through demos, trainings, and regular check-ins while translating customer needs into actionable insights for product teams.

The ideal candidate has 5–8 years in customer success or military/account leadership, with the ability to communicate complex concepts to both technical and