DoD Customer Success Manager, First Alert Expert

Dataminr

Arlington (VA)

Hybrid

USD 90,000 - 133,000

Full time

7 days ago

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Job summary

Dataminr is seeking a Customer Success Manager for the US DoD in Arlington, VA, a hybrid role. You will drive First Alert adoption, renewal, and usage across your portfolio and collaborate with the DoD sales team to grow direct API and Connectors.

You will design scalable programs, maintain relationships through briefings, demos, trainings, and playbooks, and translate customer needs into product insights while tracking risks with data-driven metrics.

Qualifications

Bachelor's degree or equivalent relevant experience and 5–8 years in customer success or account management.
Specific experience supporting the public sector, including the DoD.
Ability to obtain a Secret clearance at a minimum.
Excellent oral and written communication with diverse audiences.

Responsibilities

Expand First Alert adoption across the assigned portfolio and drive renewals.
Design and implement scalable programs integrating First Alert into client workflows.
Develop relationships through capability briefings, demos, trainings, and playbooks.
Serve as a First Alert expert to align client goals with product capabilities.
Collect customer feedback and translate into product recommendations.
Leverage data-driven metrics to anticipate risks and growth opportunities.