Customer Success Manager, Cyber

Dataminr; Arlington (VA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible work arrangements

Global offices

Generous PTO and sick leave

Competitive benefits

Job summary

Dataminr is hiring a Customer Success Manager (Cyber) to own adoption, renewal, and growth across a strategic portfolio in North America Private Sector accounts. You will build trusted relationships with security teams and stakeholders, acting as a cyber platform expert to drive outcomes beyond basic features.

You will design multi-year account strategies, forecast renewals, and identify upsell opportunities, collaborating with Sales, Product, and Engineering to ensure high customer satisfaction

Qualifications

• 3+ years of enterprise software or SaaS customer success experience.
• Experience supporting renewals and identifying expansion opportunities.
• Knowledge of cybersecurity and real-time alerting in private sector environments.
• Excellent communication to senior stakeholders and non-technical audiences.
• Strong collaboration with Sales, Product, and Engineering; able to manage multiple priorities.

Responsibilities

• Own adoption, renewal, and growth across a portfolio of North America Private Sector accounts.
• Build and maintain executive-level relationships with CISOs and security leaders.
• Design and scale programs and playbooks integrating Cyber Defence offerings into customer workflows.
• Use data-driven metrics to identify risks and opportunities affecting retention and growth.

Skills

Customer success

Portfolio management

Cross-functional teamwork

Renewals experience

Executive communication

Education

Bachelor's degree

Job description

See yourself at Dataminr

As a Customer Success Manager (Cyber) you will own adoption, renewal, and growth across a portfolio of North America Private Sector accounts.

You will build trusted relationships with security teams and stakeholders and drive successful outcomes with our Cyber Defence offering. You are excited to combine your interests in technology, cybersecurity, national security, and customer success to transform the way our customers adopt and use our products.

AI Innovation at Dataminr

Working at Dataminr you'll have the opportunity to tackle the most exciting trends in AI on a daily basis to power a revolutionary product that uncovers critical events around the world as they unfold.

Regenerative AI : our AI technology, ReGenAI, is a new form of generative AI that automatically regenerates real-time Live Event Briefs as events unfold. Learn more here .

Agentic AI : we recently launched our Agentic AI capability, what we're calling our Intel Agents, that autonomously generates critical context for our clients on real-time events, threats, and risks allowing them to see the clearest, most accurate view of what's happening on the ground. Learn more here

Multimodal AI: our platform detects events from many different types of data (images, video, sensor data, audio, and text in over 150 languages). Learn more here .

The opportunity

Own the commercial and customer outcomes for a portfolio of strategic Private Sector accounts, taking accountability for product adoption, renewal, expansion, and high customer satisfaction.

Build and execute multi-year account strategies that align Dataminr's Cyber Defence offering and Pulse with each customer's enterprise-level security objectives, forecasting renewals and identifying upsell and cross-sell opportunities.

Design and scale programs and playbooks that integrate Dataminr Cyber Portfolio into customer workflows, help shape the wider customer success approach, and mentor Customer Success Associates.

Build and maintain executive-level relationships, including CISOs and security leaders, through capability briefings, product demonstrations, executive business reviews, and regular check-ins.

Act as a Cyber platform expert and trusted advisor, ensuring engagements support customer goals and deliver outcomes well beyond basic platform features and functionality.

Use data-driven metrics to anticipate risks and opportunities affecting retention and growth, and turn customer feedback into clear recommendations for Cyber Defence product development.

What you bring

At Dataminr, we value you for who you are. We encourage you to apply for this role, even if you don't meet every qualification. Our candidates are reviewed on the basis of their skill and potential to succeed.

3+ years of enterprise software or SaaS customer success/account management experience, including managing a portfolio of accounts.

Experience supporting renewals and identifying expansion opportunities across a portfolio of accounts.

Knowledge and/or experience with publicly available information, cybersecurity, and the real-time alerting needs of Private Sector organisations.

Outstanding ability to communicate complex concepts, orally and in writing, to technical and non-technical audiences, including presenting to senior stakeholders and decision makers.

Strong collaborator who works effectively with cross-functional teams, including Sales, Product, and Engineering, with a high level of accountability and the ability to execute independently on competing priorities and deadlines.

Bachelor's degree or equivalent relevant experience in a related field

About Dataminr

At Dataminr, we are a mission driven team of talented builders, creators and visionaries who have real-world impact on how organizations are able to respond to events. Dataminr's groundbreaking, AI-powered, intelligence platform provides organizations with the earliest signals of emerging risks, events, and threats before they unfold. Trusted by two-thirds of the Fortune 50 and half of the Fortune 100, Dataminr's platform analyzes billions of public data inputs spanning text, image, video, audio and sensor data across 150+ languages, empowering our clients to stay one step ahead in an increasingly complex world where every second counts.

Founded in 2009, we have pioneered the world's first real-time event detection platform, long before the recent Gen AI 'boom.' Dataminr operates all around the world united by our passion to use AI for the greater good, be agents of positive change and put our technology into the hands of clients charged with the responsibility to keep organizations running and keep people safe.

As our employees focus on developing our revolutionary technology, we focus on our employees. Dataminr is proud to offer a variety of flexible work arrangements, offices all over the world to foster collaboration, generous PTO and sick leave, and more, as part of our competitive benefits package aimed at keeping all our empl