Cyber Defense CSM — Growth & Renewals (Equity)

Dataminr; New York (NY); On-site; USD 95,000 - 139,000; Full time

Job summary

Dataminr is seeking a Customer Success Manager (Cyber) to own adoption, renewal, and growth across a NA Private Sector portfolio in the United States. You will build trusted relationships with security teams and stakeholders, driving outcomes with our Cyber Defence offering and Pulse product.

The role emphasizes multi-year account strategies, cross-functional collaboration with Sales, Product, and Engineering, and mentoring junior team members.

Qualifications

• 3+ years of enterprise software or SaaS customer success/account management experience.
• Experience supporting renewals and identifying expansion opportunities across a portfolio of accounts.
• Knowledge and/or experience with publicly available information, cybersecurity, and the real-time alerting needs of Private Sector organisations.
• Outstanding ability to communicate complex concepts, orally and in writing, to technical and non-technical audiences, including presenting to senior stakeholders and decision makers.
• Strong collaborator who works effectively with cross-functional teams, including Sales, Product, and Engineering, with a high level of accountability and the ability to execute independently on competing priorities and deadlines.
• Bachelor's degree or equivalent relevant experience in a related field

Responsibilities

• Own the commercial and customer outcomes for a portfolio of strategic Private Sector accounts, taking accountability for product adoption, renewal, expansion, and high customer satisfaction.
• Build and execute multi-year account strategies that align Dataminr's Cyber Defence offering and Pulse with each customer's enterprise-level security objectives, forecasting renewals and identifying upsell and cross-sell opportunities.
• Design and scale programs and playbooks that integrate Dataminr Cyber Portfolio into customer workflows, help shape the wider customer success approach, and mentor Customer Success Associates.
• Build and maintain executive-level relationships, including CISOs and security leaders, through capability briefings, product demonstrations, executive business reviews, and regular check-ins.
• Act as a Cyber platform expert and trusted advisor, ensuring engagements support customer goals and deliver outcomes well beyond basic platform features and functionality.
• Use data-driven metrics to anticipate risks and opportunities affecting retention and growth, and turn customer feedback into clear recommendations for Cyber Defence product development.

Skills

Customer success

Account management

Renewals

Upsell & cross-sell

Cybersecurity knowledge

Executive communication

Education

Bachelor's degree or equivalent

Job description

Dataminr is seeking a Customer Success Manager (Cyber) to own adoption, renewal, and growth across a NA Private Sector portfolio in the United States. You will build trusted relationships with security teams and stakeholders, driving outcomes with our Cyber Defence offering and Pulse product.

The role emphasizes multi-year account strategies, cross-functional collaboration with Sales, Product, and Engineering, and mentoring junior team members.