Customer Success Manager, US DOD

Dataminr; Virginia; Hybrid; USD 100,000 - 140,000; Full time

Job summary

Dataminr is seeking a self-motivated Customer Success Manager to drive First Alert adoption, renewals, and growth within a DoD-focused portfolio. You will build scalable programs and establish strong relationships through demos, trainings, and regular check-ins while translating customer needs into actionable insights for product teams.

The ideal candidate has 5–8 years in customer success or military/account leadership, with the ability to communicate complex concepts to both technical and

Qualifications

• Bachelor's degree or equivalent experience in a related field with 5–8 years in customer success/account management or military/ DoD programs experience.
• Experience supporting the public sector, including US DoD.
• Strong ability to communicate complex concepts to diverse audiences, including senior military leaders.

Responsibilities

• Expand First Alert adoption and ensure retention, renewals, and customer satisfaction.
• Design scalable programs integrating First Alert into customer workflows.
• Develop relationships through briefings, product demos, trainings, and regular check-ins.
• Serve as First Alert expert to align with customer goals and drive outcomes beyond features.
• Collect customer feedback and inform product development with engineering teams.
• Use data-driven metrics to anticipate risks and opportunities affecting retention and growth.

Skills

Customer success

Account management

Public sector experience

Communication skills

Independent/multi-project execution

Education

Bachelor's degree or equivalent experience

Job description

See yourself at Dataminr

You're a self-motivated and self-directed Customer Success Manager with a passion for building and maintaining customer relationships, fully understanding their needs, and advocating on their behalf. As an expert on Dataminr's First Alert product, you understand your customers' strategic objectives and help them achieve success. You are knowledgeable of major trends and events impacting US national security, government, cyber security, publicly available information, and big data and can translate these into actionable insights for your customers. As a CSM, you will drive First Alert product adoption, renewal, and usage among First Alert customers and build a strategy to foster account growth while developing leads for both Direct API and Connectors for the DoD Sales Team.

This is a DC-based hybrid role reporting into our Arlington, VA office, and requiring two days a week in office unless traveling (approximately 25% travel for ongoing training and client engagements).

AI Innovation at Dataminr

• Regenerative AI : our AI technology, ReGenAI, is a new form of generative AI that automatically regenerates real-time Live Event Briefs as events unfold. Learn more here.
• Agentic AI : we recently launched our Agentic AI capability, what we're calling our Intel Agents, that autonomously generates critical context for our clients on real-time events, threats, and risks allowing them to see the clearest, most accurate view of what's happening on the ground. Learn more here
• Multimodal AI: our platform detects events from many different types of data (images, video, sensor data, audio, and text in over 150 languages). Learn more here.

The opportunity

• Expand the scope and scale of First Alert adoption, while driving successful customer outcomes within your assigned portfolio, ensuring retention, renewals, and customer satisfaction
• Design and implement scalable programs that seamlessly integrate First Alert into customer workflows, and align with customer's enterprise level objectives
• Develop and maintain relationships across your account portfolio through capability briefings, product demonstrations, trainings, and execution of playbooks / regular check-ins
• Serve as a First Alert platform expert ensuring customer engagements support organizational goals and drive positive outcomes for the customer beyond basic platform features and functionality
• Collect customer feedback and clearly articulate recommendations for First Alert product development to our engineering and product teams
• Successfully leverage data-driven metrics and reporting to understand and stay ahead of risks and opportunities that impact retention and growth

What you bring

• Ability to obtain a Secret clearance at a minimum
• Bachelor's degree or equivalent relevant experience in a related field AND 5-8 years of customer success/account management experience OR experience implementing and leading military, accounts, programs, or operations supporting senior military leaders
• Specific experience supporting the public sector, including but not limited to the US Department of Defense.
• Knowledge and/or experience with publicly available information and the real-time alerting needs of public sector organizations, including but not limited to military, law enforcement or emergency management
• Outstanding ability to communicate both orally and written complex concepts to a wide range of audiences, including technical and non-technical customers within the Software/SaaS space or with senior military leaders and decision makers in the form of a presentation
• High level of accountability and the ability to execute independently on multiple and competing projects and deadlines

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About Dataminr

At Dataminr, we are a mission driven team of talented builders, creators and visionaries who have real-world impact on how organizations are able to respond to events. Dataminr's groundbreaking, AI-powered, intelligence platform provides organizations with the earliest signals of emerging risks, events, and threats before they unfold. Trusted by two-thirds of the Fortune 50 and half of the Fortune 100, Dataminr's platform analyzes billions of public data inputs spanning text, image, video, audio and sensor data across 150+ languages, empowering our clients to stay one step ahead in an increasingly complex world where every second counts.

Founded in 2009, we have pioneered the world's first real-time event detection platform, long before the recent Gen AI 'boom. Dataminr operates all around the world united by our passion to use AI for the g