Customer Success Manager Professional North Andover, MA

The Reynolds and Reynolds Company; Andover (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

The Reynolds and Reynolds Company is seeking a Customer Success Manager to oversee a dedicated book of business, focusing on onboarding, adoption, renewals and expansion for our automotive fleet customers.

In this in-office role, you will collaborate with sales, product, and support teams, monitor health metrics, deliver web-based training, and build trusted client relationships to drive satisfaction and long-term partnerships.

Qualifications

• 3-5 years of experience in account management or customer success.
• Proficiency in Zendesk, Intercom, and/or Hubspot.
• Industry experience in automotive fleet, rental, or telematics preferred.
• College degree preferred.
• Bilingual in Spanish preferred.
• Experience delivering web-based training via phone, Zoom, or email.
• Excellent communication and relationship-building skills.
• Strong project management and prioritization skills.
• Proficient in MS Office products.

Responsibilities

• Manage customer onboarding, drive adoption, support retention efforts, and assist with renewals and account growth opportunities
• Build strong, trust-based relationships with customers to understand needs and ensure satisfaction
• Support account plans by identifying opportunities, addressing risks, and ensuring alignment with customer goals
• Monitor customer health metrics and use CRM tools to inform decisions and track progress toward success goals
• Partner with sales, product, and marketing teams to address customer needs and improve the overall experience

Skills

Account management

Customer success

Onboarding

Communication

Relationship building

Project management

MS Office

Education

College degree pref.

Tools

Zendesk

Intercom

Hubspot

Job description

Job Description:

*In office position working Monday-Friday 8am-5pm EST*

TSD Mobility Solutions, Inc., an affiliate of Reynolds and Reynolds, is looking for a Customer Success Manager to join our growing team. As a Customer Success Manager, you will play a crucial role in ensuring the satisfaction and success of our valued TSD and Zubie customers. This role is responsible for managing a dedicated book of business, focusing on onboarding new clients, maintaining account health, conducting business reviews, driving renewals and expansions, and gathering testimonials. This role requires strong communication skills, customer empathy, problem-solving abilities, and excellent relationship-building skills.

Responsibilities will include, but are not limited to:

• Manage customer onboarding, drive adoption, support retention efforts, and assist with renewals and account growth opportunities
• Build strong, trust-based relationships with customers to understand their needs and ensure satisfaction
• Support account plans by identifying opportunities, addressing risks, and ensuring alignment with customer goals
• Monitor customer health metrics and use CRM tools to inform decisions and track progress toward success goals
• Partner with sales, product, and marketing teams to address customer needs and improve the overall experience

#LI-Hybrid

Requirements:

• 3-5 years of experience in account management or customer success required
• Proficiency in Zendesk, Intercom, and/or Hubspot required
• Relevant industry experience in automotive fleet, rental, or telematics preferred
• College degree preferred
• Bilingual in Spanish preferred
• Experience in delivering web-based training for customers via phone, Zoom, or email
• Excellent communication and relationship building skills
• Strong project management and prioritization skills
• Proficient in MS Office products

Benefits:

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

• Medical, dental, vision, life insurance, and a health savings account
• 401(k) with up to 6% matching
• Professional development and training
• Promotion from within
• Paid vacation and sick days
• Eight paid holidays
• Referral bonuses

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.

3-5 years of experience in account management or customer success required. Proficiency in Zendesk, Intercom, and/or Hubspot required. Relevant industry experience in automotive fleet, rental, or telematics preferred. College degree preferred. Bilingual in Spanish preferred. Experience in delivering web-based training for customers via phone, Zoom, or email. Excellent communication and relationship building skills. Strong project management and prioritization skills. Proficient in MS Office products