Entry Level Customer Success Specialist

The Reynolds and Reynolds Company; Dover (DE); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental Vision Life

401(k) matching

Company car

Professional development

Promotion from within

Paid vacation

Paid holidays

Referral bonuses

Job summary

The Reynolds and Reynolds Company in Dover, DE seeks a Customer Success Specialist to deliver high-level support to 30-50 automotive dealerships. You will optimize product usage, on-site and via video conference, ensuring customers maximize investment and satisfaction.

The role requires travel for training and ongoing field visits, strong communication, organizational skills, and the ability to build lasting relationships. A bachelor’s degree and valid driver’s license are required.

Qualifications

• Bachelor’s Degree or equivalent experience.
• Must be a self-starter with good time management skills.
• Must be able to travel up to 50% during training; 10% afterward.
• Must have reliable home internet for video conferencing.

Responsibilities

• Provide high-level customer support to 30-50 automotive dealerships in a defined area.
• Deliver on-site and video conference support to customers.
• Travel for training and ongoing field visits (training up to 50%, later ~10%).

Skills

Communication skills

Customer service

Organizational skills

Education

Bachelor’s degree or equivalent

Job description

Position Description

As a Customer Success Specialist you will be responsible for providing high level customer support to approximately 30-50 automotive dealerships in a defined area. Functioning as a consultant, you will be responsible for providing excellent support for our products and ensuring that our customers are using the software that they purchased to their full potential. You will provide both on-site and video conference support to customers. Roughly 80% of the time you will be on-site and 20% will be video conference.

Training

Paid Training! The nature of the position requires you to successfully complete an intensive training program. Training for this role will consist of classroom instruction at our offices in Houston, TX and Dayton, OH, as well as online courses where you will receive in-depth product training and automotive industry knowledge. In addition, you will be paired with mentors across the country where you can apply your classroom knowledge in a real-world setting.

Requirements

• Bachelor’s Degree or equivalent experience
• Must be a self-starter with good time management skills
• Strong written and verbal communication skills
• Excellent customer service and organizational skills
• Ability to build strong customer relationships
• Must have a valid driver’s license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years
• Ability to travel, with overnight hotel stays, up to 50% during training period (approximately 6 months). After training, must be able to travel approximately 10% of the month.
• Must have reliable home internet with sufficient bandwidth for video conferencing

Benefits

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

• Medical, dental, vision, life insurance, and a health savings account
• 401(k) with up to 6% matching
• Company car for business and personal use
• Professional development and training
• Promotion from within
• Paid vacation and sick days
• Eight paid holidays
• Referral bonuses

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.